APO RESEARCH · REPORT
IP Telephony
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Product & engineering
Understand the product.
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Selected research
Industry Growth & Trends
Global IP Telephony Industry Growth and Trends Forecast to 2032
Market perspective
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
According to APO Research, the global IP Telephony market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a CAGR of xx% over 2026-2032.
Report Scope
Read the full market overview
This report provides a structured, data-driven view of the global IP Telephony market, combining harmonized quantitative metrics with targeted qualitative insight to support business and growth strategy, market positioning, and capital allocation.
The IP Telephony market size, estimates, and forecasts are presented in terms of revenue (US$ million), with 2025 as the base year and historical and forecast data for 2021-2032. The report segments the global IP Telephony market by Type, Application, region/country, and company, provides regional market sizes at the segment level, profiles the competitive landscape and key players and their market ranks, and reviews technology trends and new product developments relevant to IP Telephony.
Key Companies & Market Share Insights
This section analyzes the strategies and performance of leading companies in the global IP Telephony market, including portfolio focus, innovation and product development, mergers and acquisitions, collaborations, and geographic expansion used to sustain or enhance competitive positions. It also summarizes recent corporate developments and key financial indicators and provides global revenue and gross margin data by manufacturer for 2021-2026, enabling benchmarking of scale, profitability, and market share and supporting assessment of market concentration through indicators such as CR5 and CR10.
IP Telephony Market by Company
Cisco
Avaya
Mitel
Polycom
Alcatel-Lucent
Yealink
LogMeIn
Panasonic
Grandstream
NEC
Gigaset
D-Link
Escene
Fanvil
Snom
IP Telephony Segment by Type
IP Telephony Hardware
IP Telephony Software and Service
IP Telephony Segment by Application
BFSI
IT & Telecommunication
Retail
Government
Others
IP Telephony Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global IP Telephony market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of IP Telephony and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of IP Telephony.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2021-2025, 2026-2031). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 3: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 4: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 5: Detailed analysis of IP Telephony companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 6: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter 7, 8, 9, 10 and 11: North America, Europe, Asia Pacific, South America, Middle East & Africa, revenue by country.
Chapter 12: Concluding Insights of the report
More report detail
Tables and figures
Scope & coverage.
Types
- IP Telephony Hardware
- IP Telephony Software and Service
Applications
- BFSI
- IT & Telecommunication
- Retail
- Government
- Others
Companies covered
- Cisco
- Avaya
- Mitel
- Polycom
- Alcatel-Lucent
- Yealink
- LogMeIn
- Panasonic
- Grandstream
- NEC
- Gigaset
- D-Link
- Escene
- Fanvil
- Snom
Inside the report.
1 Market Overview
- 1.1 Product Definition
- 1.2 Global Market Growth Prospects
- 1.3 Global IP Telephony Market Size Overview by Region 2021 VS 2025 VS 2032
- 1.4 Global IP Telephony Market Size by Region (2021-2032)
- 1.4.1 Global IP Telephony Market Size by Region (2021-2026)
- 1.4.2 Global IP Telephony Market Size by Region (2027-2032)
- 1.5 Key Regions IP Telephony Market Size (2021-2032)
- 1.5.1 North America IP Telephony Market Size Growth Rate (2021-2032)
- 1.5.2 Europe IP Telephony Market Size Growth Rate (2021-2032)
- 1.5.3 Asia-Pacific IP Telephony Market Size Growth Rate (2021-2032)
- 1.5.4 South America IP Telephony Market Size Growth Rate (2021-2032)
- 1.5.5 Middle East & Africa IP Telephony Market Size Growth Rate (2021-2032)
2 IP Telephony Market by Type
- 2.1 Type Introduction
- 2.1.1 IP Telephony Hardware
- 2.1.2 IP Telephony Software and Service
- 2.2 Global IP Telephony Market Size by Type
- 2.2.1 Global IP Telephony Market Size Overview by Type (2021-2032)
- 2.2.2 Global IP Telephony Historic Market Size Review by Type (2021-2026)
- 2.2.3 Global IP Telephony Market Size Forecasted by Type (2027-2032)
- 2.3 Global IP Telephony Market Size by Regions
- 2.3.1 North America IP Telephony Market Size Breakdown by Type (2021-2026)
- 2.3.2 Europe IP Telephony Market Size Breakdown by Type (2021-2026)
- 2.3.3 Asia-Pacific IP Telephony Market Size Breakdown by Type (2021-2026)
- 2.3.4 South America IP Telephony Market Size Breakdown by Type (2021-2026)
- 2.3.5 Middle East and Africa IP Telephony Market Size Breakdown by Type (2021-2026)
3 IP Telephony Market by Application
- 3.1 Type Introduction
- 3.1.1 BFSI
- 3.1.2 IT & Telecommunication
- 3.1.3 Retail
- 3.1.4 Government
- 3.1.5 Others
- 3.2 Global IP Telephony Market Size by Application
- 3.2.1 Global IP Telephony Market Size Overview by Application (2021-2032)
- 3.2.2 Global IP Telephony Historic Market Size Review by Application (2021-2026)
- 3.2.3 Global IP Telephony Market Size Forecasted by Application (2027-2032)
- 3.3 Global IP Telephony Market Size by Regions
- 3.3.1 North America IP Telephony Market Size Breakdown by Application (2021-2026)
- 3.3.2 Europe IP Telephony Market Size Breakdown by Application (2021-2026)
- 3.3.3 Asia-Pacific IP Telephony Market Size Breakdown by Application (2021-2026)
- 3.3.4 South America IP Telephony Market Size Breakdown by Application (2021-2026)
- 3.3.5 Middle East and Africa IP Telephony Market Size Breakdown by Application (2021-2026)
4 Global Market Dynamics
- 4.1 IP Telephony Industry Trends
- 4.2 IP Telephony Industry Drivers
- 4.3 IP Telephony Industry Opportunities and Challenges
- 4.4 IP Telephony Industry Restraints
5 Competitive Insights by Company
- 5.1 Global Top Players by IP Telephony Revenue (2021-2026)
- 5.2 Global IP Telephony Industry Company Ranking, 2024 VS 2025 VS 2026
- 5.3 Global IP Telephony Key Company Headquarters & Area Served
- 5.4 Global IP Telephony Company, Product Type & Application
- 5.5 Global IP Telephony Company Commercialization Time
- 5.6 Market Competitive Analysis
- 5.6.1 Global IP Telephony Market CR5 and HHI
- 5.6.2 Global Top 5 and 10 IP Telephony Players Market Share by Revenue in 2025
- 5.6.3 2025 IP Telephony Tier 1, Tier 2, and Tier 3
6 Company Profiles
- 6.1 Cisco
- 6.1.1 Cisco Company Information
- 6.1.2 Cisco Business Overview
- 6.1.3 Cisco IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.1.4 Cisco IP Telephony Product Portfolio
- 6.1.5 Cisco Recent Developments
- 6.2 Avaya
- 6.2.1 Avaya Company Information
- 6.2.2 Avaya Business Overview
- 6.2.3 Avaya IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.2.4 Avaya IP Telephony Product Portfolio
- 6.2.5 Avaya Recent Developments
- 6.3 Mitel
- 6.3.1 Mitel Company Information
- 6.3.2 Mitel Business Overview
- 6.3.3 Mitel IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.3.4 Mitel IP Telephony Product Portfolio
- 6.3.5 Mitel Recent Developments
- 6.4 Polycom
- 6.4.1 Polycom Company Information
- 6.4.2 Polycom Business Overview
- 6.4.3 Polycom IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.4.4 Polycom IP Telephony Product Portfolio
- 6.4.5 Polycom Recent Developments
- 6.5 Alcatel-Lucent
- 6.5.1 Alcatel-Lucent Company Information
- 6.5.2 Alcatel-Lucent Business Overview
- 6.5.3 Alcatel-Lucent IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.5.4 Alcatel-Lucent IP Telephony Product Portfolio
- 6.5.5 Alcatel-Lucent Recent Developments
- 6.6 Yealink
- 6.6.1 Yealink Company Information
- 6.6.2 Yealink Business Overview
- 6.6.3 Yealink IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.6.4 Yealink IP Telephony Product Portfolio
- 6.6.5 Yealink Recent Developments
- 6.7 LogMeIn
- 6.7.1 LogMeIn Company Information
- 6.7.2 LogMeIn Business Overview
- 6.7.3 LogMeIn IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.7.4 LogMeIn IP Telephony Product Portfolio
- 6.7.5 LogMeIn Recent Developments
- 6.8 Panasonic
- 6.8.1 Panasonic Company Information
- 6.8.2 Panasonic Business Overview
- 6.8.3 Panasonic IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.8.4 Panasonic IP Telephony Product Portfolio
- 6.8.5 Panasonic Recent Developments
- 6.9 Grandstream
- 6.9.1 Grandstream Company Information
- 6.9.2 Grandstream Business Overview
- 6.9.3 Grandstream IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.9.4 Grandstream IP Telephony Product Portfolio
- 6.9.5 Grandstream Recent Developments
- 6.10 NEC
- 6.10.1 NEC Company Information
- 6.10.2 NEC Business Overview
- 6.10.3 NEC IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.10.4 NEC IP Telephony Product Portfolio
- 6.10.5 NEC Recent Developments
- 6.11 Gigaset
- 6.11.1 Gigaset Company Information
- 6.11.2 Gigaset Business Overview
- 6.11.3 Gigaset IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.11.4 Gigaset IP Telephony Product Portfolio
- 6.11.5 Gigaset Recent Developments
- 6.12 D-Link
- 6.12.1 D-Link Company Information
- 6.12.2 D-Link Business Overview
- 6.12.3 D-Link IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.12.4 D-Link IP Telephony Product Portfolio
- 6.12.5 D-Link Recent Developments
- 6.13 Escene
- 6.13.1 Escene Company Information
- 6.13.2 Escene Business Overview
- 6.13.3 Escene IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.13.4 Escene IP Telephony Product Portfolio
- 6.13.5 Escene Recent Developments
- 6.14 Fanvil
- 6.14.1 Fanvil Company Information
- 6.14.2 Fanvil Business Overview
- 6.14.3 Fanvil IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.14.4 Fanvil IP Telephony Product Portfolio
- 6.14.5 Fanvil Recent Developments
- 6.15 Snom
- 6.15.1 Snom Company Information
- 6.15.2 Snom Business Overview
- 6.15.3 Snom IP Telephony Revenue, Global Share and Gross Margin (2021-2026)
- 6.15.4 Snom IP Telephony Product Portfolio
- 6.15.5 Snom Recent Developments
7 North America
- 7.1 North America IP Telephony Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 7.2 North America IP Telephony Market Size by Country (2021-2026)
- 7.3 North America IP Telephony Market Size Forecast by Country (2027-2032)
8 Europe
- 8.1 Europe IP Telephony Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 8.2 Europe IP Telephony Market Size by Country (2021-2026)
- 8.3 Europe IP Telephony Market Size Forecast by Country (2027-2032)
9 Asia-Pacific
- 9.1 Asia-Pacific IP Telephony Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 9.2 Asia-Pacific IP Telephony Market Size by Country (2021-2026)
- 9.3 Asia-Pacific IP Telephony Market Size Forecast by Country (2027-2032)
10 South America
- 10.1 South America IP Telephony Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 10.2 South America IP Telephony Market Size by Country (2021-2026)
- 10.3 South America IP Telephony Market Size Forecast by Country (2027-2032)
11 Middle East & Africa
- 11.1 Middle East & Africa IP Telephony Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 11.2 Middle East & Africa IP Telephony Market Size by Country (2021-2026)
- 11.3 Middle East & Africa IP Telephony Market Size Forecast by Country (2027-2032)
12 Concluding Insights
13 Appendix
- 13.1 Reasons for Doing This Study
- 13.2 Research Methodology
- 13.3 Research Process
- 13.4 Authors List of This Report
- 13.5 Data Source
- 13.5.1 Secondary Sources
- 13.5.2 Primary Sources
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