APO RESEARCH · REPORT
IP Telephony
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Product & engineering
Understand the product.
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Selected research
Market Outlook & Growth Opportunities
Global IP Telephony Market Outlook and Growth Opportunities 2026
Market perspective
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
The key players of global IP Telephony market includes Cisco, Avaya, Mitel, Polycom, Alcatel-Lucent and so on. In 2019, the top 5 companies accounted for a total market share of about 50%, among which Cisco is in the dominating position, with occupying nearly 13% of global market.
This report provides an overview of the global IP Telephony market in terms of revenue and gross margin, analyzing global market trends using historical revenue data for 2021-2025, estimates for 2026, and projected CAGRs through 2032.
Read the full market overview
The study covers key producers of IP Telephony and market revenue by major regions and countries, assesses future market potential, and highlights priority regions and countries for segmenting the market into sub-sectors, with country-specific market value data for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, the Middle East, Africa, and other countries.
The report also presents IP Telephony revenue, market share, and industry ranking for the main companies for 2021-2026, identifies the major stakeholders in the global market, and analyzes their competitive landscape and market positioning based on recent developments and segmental revenues.
Across the 2021-2026 period, the analysis compares revenue growth and profitability profiles by company, distinguishing participants with sustained expansion from those with more cyclical performance, and relates these patterns to differences in regional exposure, product portfolios, and application focus in the global IP Telephony market.
IP Telephony Segment by Company
Cisco
Avaya
Mitel
Polycom
Alcatel-Lucent
Yealink
LogMeIn
Panasonic
Grandstream
NEC
Gigaset
D-Link
Escene
Fanvil
Snom
IP Telephony Segment by Type
IP Telephony Hardware
IP Telephony Software and Service
IP Telephony Segment by Application
BFSI
IT & Telecommunication
Retail
Government
Others
IP Telephony Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries
Study Objectives
1. To analyze and research the global IP Telephony status and future forecast, involving, revenue, growth rate (CAGR), market share, historical and forecast.
2. To present the IP Telephony key companies, revenue, market share, and recent developments.
3. To split the IP Telephony breakdown data by regions, type, companies, and application.
4. To analyze the global and key regions IP Telephony market potential and advantage, opportunity and challenge, restraints, and risks.
5. To identify IP Telephony significant trends, drivers, influence factors in global and regions.
6. To analyze IP Telephony competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global IP Telephony market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of IP Telephony and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in sales and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market.
5. This report helps stakeholders to gain insights into which regions to target globally.
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of IP Telephony.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size.
Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global IP Telephony industry.
Chapter 3: Detailed analysis of IP Telephony company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales value of IP Telephony in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of key country in the world.
Chapter 7: Sales value of IP Telephony in country level. It provides sigmate data by type, and by application for each country/region.
Chapter 8: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 9: Concluding Insights.
More report detail
Tables and figures
Scope & coverage.
Types
- IP Telephony Hardware
- IP Telephony Software and Service
Applications
- BFSI
- IT & Telecommunication
- Retail
- Government
- Others
Companies covered
- Cisco
- Avaya
- Mitel
- Polycom
- Alcatel-Lucent
- Yealink
- LogMeIn
- Panasonic
- Grandstream
- NEC
- Gigaset
- D-Link
- Escene
- Fanvil
- Snom
Inside the report.
1 Market Overview
- 1.1 Product Definition
- 1.2 Global IP Telephony Market Size, 2021 VS 2025 VS 2032
- 1.3 Global IP Telephony Market Size (2021-2032)
- 1.4 Assumptions and Limitations
- 1.5 Study Goals and Objectives
2 IP Telephony Market Dynamics
- 2.1 IP Telephony Industry Trends
- 2.2 IP Telephony Industry Drivers
- 2.3 IP Telephony Industry Opportunities and Challenges
- 2.4 IP Telephony Industry Restraints
3 IP Telephony Market by Company
- 3.1 Global IP Telephony Company Revenue Ranking in 2025
- 3.2 Global IP Telephony Revenue by Company (2021-2026)
- 3.3 Global IP Telephony Company Ranking (2024-2026)
- 3.4 Global IP Telephony Company Manufacturing Base and Headquarters
- 3.5 Global IP Telephony Company Product Type and Application
- 3.6 Global IP Telephony Company Establishment Date
- 3.7 Market Competitive Analysis
- 3.7.1 Global IP Telephony Market Concentration Ratio (CR5 and HHI)
- 3.7.2 Global Top 5 and 10 Company Market Share by Revenue in 2025
- 3.7.3 2025 IP Telephony Tier 1, Tier 2, and Tier 3 Companies
- 3.8 Mergers and Acquisitions Expansion
4 IP Telephony Market by Type
- 4.1 IP Telephony Type Introduction
- 4.1.1 IP Telephony Hardware
- 4.1.2 IP Telephony Software and Service
- 4.2 Global IP Telephony Sales Value by Type
- 4.2.1 Global IP Telephony Sales Value by Type (2021 VS 2025 VS 2032)
- 4.2.2 Global IP Telephony Sales Value by Type (2021-2032)
- 4.2.3 Global IP Telephony Sales Value Share by Type (2021-2032)
5 IP Telephony Market by Application
- 5.1 IP Telephony Application Introduction
- 5.1.1 BFSI
- 5.1.2 IT & Telecommunication
- 5.1.3 Retail
- 5.1.4 Government
- 5.1.5 Others
- 5.2 Global IP Telephony Sales Value by Application
- 5.2.1 Global IP Telephony Sales Value by Application (2021 VS 2025 VS 2032)
- 5.2.2 Global IP Telephony Sales Value by Application (2021-2032)
- 5.2.3 Global IP Telephony Sales Value Share by Application (2021-2032)
6 IP Telephony Regional Value Analysis
- 6.1 Global IP Telephony Sales Value by Region: 2021 VS 2025 VS 2032
- 6.2 Global IP Telephony Sales Value by Region (2021-2032)
- 6.2.1 Global IP Telephony Sales Value by Region: 2021-2026
- 6.2.2 Global IP Telephony Sales Value by Region (2027-2032)
- 6.3 North America
- 6.3.1 North America IP Telephony Sales Value (2021-2032)
- 6.3.2 North America IP Telephony Sales Value Share by Country, 2025 VS 2032
- 6.4 Europe
- 6.4.1 Europe IP Telephony Sales Value (2021-2032)
- 6.4.2 Europe IP Telephony Sales Value Share by Country, 2025 VS 2032
- 6.5 Asia-Pacific
- 6.5.1 Asia-Pacific IP Telephony Sales Value (2021-2032)
- 6.5.2 Asia-Pacific IP Telephony Sales Value Share by Country, 2025 VS 2032
- 6.6 South America
- 6.6.1 South America IP Telephony Sales Value (2021-2032)
- 6.6.2 South America IP Telephony Sales Value Share by Country, 2025 VS 2032
- 6.7 Middle East & Africa
- 6.7.1 Middle East & Africa IP Telephony Sales Value (2021-2032)
- 6.7.2 Middle East & Africa IP Telephony Sales Value Share by Country, 2025 VS 2032
7 IP Telephony Country-level Value Analysis
- 7.1 Global IP Telephony Sales Value by Country: 2021 VS 2025 VS 2032
- 7.2 Global IP Telephony Sales Value by Country (2021-2032)
- 7.2.1 Global IP Telephony Sales Value by Country (2021-2026)
- 7.2.2 Global IP Telephony Sales Value by Country (2027-2032)
- 7.3 USA
- 7.3.1 USA IP Telephony Sales Value Growth Rate (2021-2032)
- 7.3.2 USA IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.3.3 USA IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.4 Canada
- 7.4.1 Canada IP Telephony Sales Value Growth Rate (2021-2032)
- 7.4.2 Canada IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.4.3 Canada IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.5 Mexico
- 7.5.1 Mexico IP Telephony Sales Value Growth Rate (2021-2032)
- 7.5.2 Mexico IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.5.3 Mexico IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.6 Germany
- 7.6.1 Germany IP Telephony Sales Value Growth Rate (2021-2032)
- 7.6.2 Germany IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.6.3 Germany IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.7 France
- 7.7.1 France IP Telephony Sales Value Growth Rate (2021-2032)
- 7.7.2 France IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.7.3 France IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.8 U.K.
- 7.8.1 U.K. IP Telephony Sales Value Growth Rate (2021-2032)
- 7.8.2 U.K. IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.8.3 U.K. IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.9 Italy
- 7.9.1 Italy IP Telephony Sales Value Growth Rate (2021-2032)
- 7.9.2 Italy IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.9.3 Italy IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.10 Spain
- 7.10.1 Spain IP Telephony Sales Value Growth Rate (2021-2032)
- 7.10.2 Spain IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.10.3 Spain IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.11 Russia
- 7.11.1 Russia IP Telephony Sales Value Growth Rate (2021-2032)
- 7.11.2 Russia IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.11.3 Russia IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.12 Netherlands
- 7.12.1 Netherlands IP Telephony Sales Value Growth Rate (2021-2032)
- 7.12.2 Netherlands IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.12.3 Netherlands IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.13 Nordic Countries
- 7.13.1 Nordic Countries IP Telephony Sales Value Growth Rate (2021-2032)
- 7.13.2 Nordic Countries IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.13.3 Nordic Countries IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.14 China
- 7.14.1 China IP Telephony Sales Value Growth Rate (2021-2032)
- 7.14.2 China IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.14.3 China IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.15 Japan
- 7.15.1 Japan IP Telephony Sales Value Growth Rate (2021-2032)
- 7.15.2 Japan IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.15.3 Japan IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.16 South Korea
- 7.16.1 South Korea IP Telephony Sales Value Growth Rate (2021-2032)
- 7.16.2 South Korea IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.16.3 South Korea IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.17 India
- 7.17.1 India IP Telephony Sales Value Growth Rate (2021-2032)
- 7.17.2 India IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.17.3 India IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.18 Australia
- 7.18.1 Australia IP Telephony Sales Value Growth Rate (2021-2032)
- 7.18.2 Australia IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.18.3 Australia IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.19 Southeast Asia
- 7.19.1 Southeast Asia IP Telephony Sales Value Growth Rate (2021-2032)
- 7.19.2 Southeast Asia IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.19.3 Southeast Asia IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.20 Brazil
- 7.20.1 Brazil IP Telephony Sales Value Growth Rate (2021-2032)
- 7.20.2 Brazil IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.20.3 Brazil IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.21 Argentina
- 7.21.1 Argentina IP Telephony Sales Value Growth Rate (2021-2032)
- 7.21.2 Argentina IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.21.3 Argentina IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.22 Chile
- 7.22.1 Chile IP Telephony Sales Value Growth Rate (2021-2032)
- 7.22.2 Chile IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.22.3 Chile IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.23 Colombia
- 7.23.1 Colombia IP Telephony Sales Value Growth Rate (2021-2032)
- 7.23.2 Colombia IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.23.3 Colombia IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.24 Peru
- 7.24.1 Peru IP Telephony Sales Value Growth Rate (2021-2032)
- 7.24.2 Peru IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.24.3 Peru IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.25 Saudi Arabia
- 7.25.1 Saudi Arabia IP Telephony Sales Value Growth Rate (2021-2032)
- 7.25.2 Saudi Arabia IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.25.3 Saudi Arabia IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.26 Israel
- 7.26.1 Israel IP Telephony Sales Value Growth Rate (2021-2032)
- 7.26.2 Israel IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.26.3 Israel IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.27 UAE
- 7.27.1 UAE IP Telephony Sales Value Growth Rate (2021-2032)
- 7.27.2 UAE IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.27.3 UAE IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.28 Turkey
- 7.28.1 Turkey IP Telephony Sales Value Growth Rate (2021-2032)
- 7.28.2 Turkey IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.28.3 Turkey IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.29 Iran
- 7.29.1 Iran IP Telephony Sales Value Growth Rate (2021-2032)
- 7.29.2 Iran IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.29.3 Iran IP Telephony Sales Value Share by Application, 2025 VS 2032
- 7.30 Egypt
- 7.30.1 Egypt IP Telephony Sales Value Growth Rate (2021-2032)
- 7.30.2 Egypt IP Telephony Sales Value Share by Type, 2025 VS 2032
- 7.30.3 Egypt IP Telephony Sales Value Share by Application, 2025 VS 2032
8 Company Profiles
- 8.1 Cisco
- 8.1.1 Cisco Company Information
- 8.1.2 Cisco Business Overview
- 8.1.3 Cisco IP Telephony Revenue and Gross Margin (2021-2026)
- 8.1.4 Cisco IP Telephony Product Portfolio
- 8.1.5 Cisco Recent Developments
- 8.2 Avaya
- 8.2.1 Avaya Company Information
- 8.2.2 Avaya Business Overview
- 8.2.3 Avaya IP Telephony Revenue and Gross Margin (2021-2026)
- 8.2.4 Avaya IP Telephony Product Portfolio
- 8.2.5 Avaya Recent Developments
- 8.3 Mitel
- 8.3.1 Mitel Company Information
- 8.3.2 Mitel Business Overview
- 8.3.3 Mitel IP Telephony Revenue and Gross Margin (2021-2026)
- 8.3.4 Mitel IP Telephony Product Portfolio
- 8.3.5 Mitel Recent Developments
- 8.4 Polycom
- 8.4.1 Polycom Company Information
- 8.4.2 Polycom Business Overview
- 8.4.3 Polycom IP Telephony Revenue and Gross Margin (2021-2026)
- 8.4.4 Polycom IP Telephony Product Portfolio
- 8.4.5 Polycom Recent Developments
- 8.5 Alcatel-Lucent
- 8.5.1 Alcatel-Lucent Company Information
- 8.5.2 Alcatel-Lucent Business Overview
- 8.5.3 Alcatel-Lucent IP Telephony Revenue and Gross Margin (2021-2026)
- 8.5.4 Alcatel-Lucent IP Telephony Product Portfolio
- 8.5.5 Alcatel-Lucent Recent Developments
- 8.6 Yealink
- 8.6.1 Yealink Company Information
- 8.6.2 Yealink Business Overview
- 8.6.3 Yealink IP Telephony Revenue and Gross Margin (2021-2026)
- 8.6.4 Yealink IP Telephony Product Portfolio
- 8.6.5 Yealink Recent Developments
- 8.7 LogMeIn
- 8.7.1 LogMeIn Company Information
- 8.7.2 LogMeIn Business Overview
- 8.7.3 LogMeIn IP Telephony Revenue and Gross Margin (2021-2026)
- 8.7.4 LogMeIn IP Telephony Product Portfolio
- 8.7.5 LogMeIn Recent Developments
- 8.8 Panasonic
- 8.8.1 Panasonic Company Information
- 8.8.2 Panasonic Business Overview
- 8.8.3 Panasonic IP Telephony Revenue and Gross Margin (2021-2026)
- 8.8.4 Panasonic IP Telephony Product Portfolio
- 8.8.5 Panasonic Recent Developments
- 8.9 Grandstream
- 8.9.1 Grandstream Company Information
- 8.9.2 Grandstream Business Overview
- 8.9.3 Grandstream IP Telephony Revenue and Gross Margin (2021-2026)
- 8.9.4 Grandstream IP Telephony Product Portfolio
- 8.9.5 Grandstream Recent Developments
- 8.10 NEC
- 8.10.1 NEC Company Information
- 8.10.2 NEC Business Overview
- 8.10.3 NEC IP Telephony Revenue and Gross Margin (2021-2026)
- 8.10.4 NEC IP Telephony Product Portfolio
- 8.10.5 NEC Recent Developments
- 8.11 Gigaset
- 8.11.1 Gigaset Company Information
- 8.11.2 Gigaset Business Overview
- 8.11.3 Gigaset IP Telephony Revenue and Gross Margin (2021-2026)
- 8.11.4 Gigaset IP Telephony Product Portfolio
- 8.11.5 Gigaset Recent Developments
- 8.12 D-Link
- 8.12.1 D-Link Company Information
- 8.12.2 D-Link Business Overview
- 8.12.3 D-Link IP Telephony Revenue and Gross Margin (2021-2026)
- 8.12.4 D-Link IP Telephony Product Portfolio
- 8.12.5 D-Link Recent Developments
- 8.13 Escene
- 8.13.1 Escene Company Information
- 8.13.2 Escene Business Overview
- 8.13.3 Escene IP Telephony Revenue and Gross Margin (2021-2026)
- 8.13.4 Escene IP Telephony Product Portfolio
- 8.13.5 Escene Recent Developments
- 8.14 Fanvil
- 8.14.1 Fanvil Company Information
- 8.14.2 Fanvil Business Overview
- 8.14.3 Fanvil IP Telephony Revenue and Gross Margin (2021-2026)
- 8.14.4 Fanvil IP Telephony Product Portfolio
- 8.14.5 Fanvil Recent Developments
- 8.15 Snom
- 8.15.1 Snom Company Information
- 8.15.2 Snom Business Overview
- 8.15.3 Snom IP Telephony Revenue and Gross Margin (2021-2026)
- 8.15.4 Snom IP Telephony Product Portfolio
- 8.15.5 Snom Recent Developments
9 Concluding Insights
10 Appendix
- 10.1 Reasons for Doing This Study
- 10.2 Research Methodology
- 10.3 Research Process
- 10.4 Authors List of This Report
- 10.5 Data Source
- 10.5.1 Secondary Sources
- 10.5.2 Primary Sources
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