APO RESEARCH · REPORT
IP Telephony
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Product & engineering
Understand the product.
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Selected research
Industry Research
IP Telephony Industry Research Report 2026
Market perspective
IP telephony is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
The key players of global IP Telephony market includes Cisco, Avaya, Mitel, Polycom, Alcatel-Lucent and so on. In 2019, the top 5 companies accounted for a total market share of about 50%, among which Cisco is in the dominating position, with occupying nearly 13% of global market.
Report Scope
Read the full market overview
This report quantifies the global IP Telephony market in terms of revenue (US$ million) and, where applicable, service volume (), using 2024 as the base year and providing annual historical and forecast data for 2021–2032.
It standardizes definitions of service Types and end-use Applications, harmonizes provider attribution, and delivers comparable time series by company, Type, Application, and region or country, including indicative price bands (US$/) and concentration ratios (CR5/CR10). Outputs are intended to support service design, budgeting, capacity planning, and benchmarking for providers, platforms, channel partners, and investors; the report also reviews technology shifts and notable service innovations relevant to IP Telephony.
Key Companies & Market Share Insights
This section profiles leading service providers with 2021–2025 results and a 2026–2032 outlook—covering revenue, market share, price bands, service portfolio and client mix, regional and channel mix, and key developments (M&A, network expansion, certifications). It also provides global revenue, average price, and—where applicable—volume metrics by provider, and calculates CR5/CR10 and rank changes to support comparative benchmarking.
IP Telephony Market by Company
Cisco
Avaya
Mitel
Polycom
Alcatel-Lucent
Yealink
LogMeIn
Panasonic
Grandstream
NEC
Gigaset
D-Link
Escene
Fanvil
Snom
IP Telephony Segment by Type
IP Telephony Hardware
IP Telephony Software and Service
IP Telephony Segment by Application
BFSI
IT & Telecommunication
Retail
Government
Others
IP Telephony Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Spain
Russia
Netherlands
Nordic Countries
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Saudi Arabia
Israel
United Arab Emirates
Turkey
Iran
Egypt
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global IP Telephony market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of IP Telephony and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of IP Telephony.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of IP Telephony companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, South America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
More report detail
Tables and figures
Scope & coverage.
Types
- IP Telephony Hardware
- IP Telephony Software and Service
Applications
- BFSI
- IT & Telecommunication
- Retail
- Government
- Others
Companies covered
- Cisco
- Avaya
- Mitel
- Polycom
- Alcatel-Lucent
- Yealink
- LogMeIn
- Panasonic
- Grandstream
- NEC
- Gigaset
- D-Link
- Escene
- Fanvil
- Snom
Inside the report.
1 Preface
- 1.1 Scope of Report
- 1.2 Reasons for Doing This Study
- 1.3 Research Methodology
- 1.4 Research Process
- 1.5 Data Source
- 1.5.1 Secondary Sources
- 1.5.2 Primary Sources
2 Market Overview
- 2.1 Product Definition
- 2.2 IP Telephony by Type
- 2.2.1 Market Value Comparison by Type (2021 VS 2025 VS 2032)
- 2.2.2 IP Telephony Hardware
- 2.2.3 IP Telephony Software and Service
- 2.3 IP Telephony by Application
- 2.3.1 Market Value Comparison by Application (2021 VS 2025 VS 2032)
- 2.3.2 BFSI
- 2.3.3 IT & Telecommunication
- 2.3.4 Retail
- 2.3.5 Government
- 2.3.6 Others
- 2.4 Assumptions and Limitations
3 IP Telephony Breakdown Data by Type
- 3.1 Global IP Telephony Historic Market Size by Type (2021-2026)
- 3.2 Global IP Telephony Forecasted Market Size by Type (2027-2032)
4 IP Telephony Breakdown Data by Application
- 4.1 Global IP Telephony Historic Market Size by Application (2021-2026)
- 4.2 Global IP Telephony Forecasted Market Size by Application (2027-2032)
5 Global Growth Trends
- 5.1 Global IP Telephony Market Perspective (2021-2032)
- 5.2 Global IP Telephony Growth Trends by Region
- 5.2.1 Global IP Telephony Market Size by Region: 2021 VS 2025 VS 2032
- 5.2.2 IP Telephony Historic Market Size by Region (2021-2026)
- 5.2.3 IP Telephony Forecasted Market Size by Region (2027-2032)
- 5.3 IP Telephony Market Dynamics
- 5.3.1 IP Telephony Industry Trends
- 5.3.2 IP Telephony Market Drivers
- 5.3.3 IP Telephony Market Challenges
- 5.3.4 IP Telephony Market Restraints
6 Market Competitive Landscape by Players
- 6.1 Global Top IP Telephony Players by Revenue
- 6.1.1 Global Top IP Telephony Players by Revenue (2021-2026)
- 6.1.2 Global IP Telephony Revenue Market Share by Players (2021-2026)
- 6.2 Global IP Telephony Industry Players Ranking, 2023 VS 2024 VS 2025
- 6.3 Global Key Players of IP Telephony Head Office and Area Served
- 6.4 Global IP Telephony Players, Product Type & Application
- 6.5 Global IP Telephony Manufacturers Established Date
- 6.6 Global IP Telephony Market CR5 and HHI
- 6.7 Global Players Mergers & Acquisition
7 North America
- 7.1 North America IP Telephony Market Size (2021-2032)
- 7.2 North America IP Telephony Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 7.3 North America IP Telephony Market Size by Country (2021-2026)
- 7.4 North America IP Telephony Market Size by Country (2027-2032)
- 7.5 United States
- 7.5 United States
- 7.6 Canada
- 7.7 Mexico
8 Europe
- 8.1 Europe IP Telephony Market Size (2021-2032)
- 8.2 Europe IP Telephony Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 8.3 Europe IP Telephony Market Size by Country (2021-2026)
- 8.4 Europe IP Telephony Market Size by Country (2027-2032)
- 8.5 Germany
- 8.6 France
- 8.7 U.K.
- 8.8 Italy
- 8.9 Spain
- 8.10 Russia
- 8.11 Netherlands
- 8.12 Nordic Countries
9 Asia-Pacific
- 9.1 Asia-Pacific IP Telephony Market Size (2021-2032)
- 9.2 Asia-Pacific IP Telephony Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 9.3 Asia-Pacific IP Telephony Market Size by Country (2021-2026)
- 9.4 Asia-Pacific IP Telephony Market Size by Country (2027-2032)
- 9.5 China
- 9.6 Japan
- 9.7 South Korea
- 9.8 India
- 9.9 Australia
- 9.10 China Taiwan
- 9.11 Southeast Asia
10 South America
- 10.1 South America IP Telephony Market Size (2021-2032)
- 10.2 South America IP Telephony Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 10.3 South America IP Telephony Market Size by Country (2021-2026)
- 10.4 South America IP Telephony Market Size by Country (2027-2032)
- 10.5 Brazil
- 10.6 Argentina
- 10.7 Chile
- 10.8 Colombia
- 10.9 Peru
11 Middle East & Africa
- 11.1 Middle East & Africa IP Telephony Market Size (2021-2032)
- 11.2 Middle East & Africa IP Telephony Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 11.3 Middle East & Africa IP Telephony Market Size by Country (2021-2026)
- 11.4 Middle East & Africa IP Telephony Market Size by Country (2027-2032)
- 11.5 Saudi Arabia
- 11.6 Israel
- 11.7 United Arab Emirates
- 11.8 Turkey
- 11.9 Iran
- 11.10 Egypt
12 Players Profiled
- 12.1 Cisco
- 12.1.1 Cisco Company Information
- 12.1.2 Cisco Business Overview
- 12.1.3 Cisco Revenue in IP Telephony Business (2021-2026)
- 12.1.4 Cisco IP Telephony Product Portfolio
- 12.1.5 Cisco Recent Developments
- 12.2 Avaya
- 12.2.1 Avaya Company Information
- 12.2.2 Avaya Business Overview
- 12.2.3 Avaya Revenue in IP Telephony Business (2021-2026)
- 12.2.4 Avaya IP Telephony Product Portfolio
- 12.2.5 Avaya Recent Developments
- 12.3 Mitel
- 12.3.1 Mitel Company Information
- 12.3.2 Mitel Business Overview
- 12.3.3 Mitel Revenue in IP Telephony Business (2021-2026)
- 12.3.4 Mitel IP Telephony Product Portfolio
- 12.3.5 Mitel Recent Developments
- 12.4 Polycom
- 12.4.1 Polycom Company Information
- 12.4.2 Polycom Business Overview
- 12.4.3 Polycom Revenue in IP Telephony Business (2021-2026)
- 12.4.4 Polycom IP Telephony Product Portfolio
- 12.4.5 Polycom Recent Developments
- 12.5 Alcatel-Lucent
- 12.5.1 Alcatel-Lucent Company Information
- 12.5.2 Alcatel-Lucent Business Overview
- 12.5.3 Alcatel-Lucent Revenue in IP Telephony Business (2021-2026)
- 12.5.4 Alcatel-Lucent IP Telephony Product Portfolio
- 12.5.5 Alcatel-Lucent Recent Developments
- 12.6 Yealink
- 12.6.1 Yealink Company Information
- 12.6.2 Yealink Business Overview
- 12.6.3 Yealink Revenue in IP Telephony Business (2021-2026)
- 12.6.4 Yealink IP Telephony Product Portfolio
- 12.6.5 Yealink Recent Developments
- 12.7 LogMeIn
- 12.7.1 LogMeIn Company Information
- 12.7.2 LogMeIn Business Overview
- 12.7.3 LogMeIn Revenue in IP Telephony Business (2021-2026)
- 12.7.4 LogMeIn IP Telephony Product Portfolio
- 12.7.5 LogMeIn Recent Developments
- 12.8 Panasonic
- 12.8.1 Panasonic Company Information
- 12.8.2 Panasonic Business Overview
- 12.8.3 Panasonic Revenue in IP Telephony Business (2021-2026)
- 12.8.4 Panasonic IP Telephony Product Portfolio
- 12.8.5 Panasonic Recent Developments
- 12.9 Grandstream
- 12.9.1 Grandstream Company Information
- 12.9.2 Grandstream Business Overview
- 12.9.3 Grandstream Revenue in IP Telephony Business (2021-2026)
- 12.9.4 Grandstream IP Telephony Product Portfolio
- 12.9.5 Grandstream Recent Developments
- 12.10 NEC
- 12.10.1 NEC Company Information
- 12.10.2 NEC Business Overview
- 12.10.3 NEC Revenue in IP Telephony Business (2021-2026)
- 12.10.4 NEC IP Telephony Product Portfolio
- 12.10.5 NEC Recent Developments
- 12.11 Gigaset
- 12.11.1 Gigaset Company Information
- 12.11.2 Gigaset Business Overview
- 12.11.3 Gigaset Revenue in IP Telephony Business (2021-2026)
- 12.11.4 Gigaset IP Telephony Product Portfolio
- 12.11.5 Gigaset Recent Developments
- 12.12 D-Link
- 12.12.1 D-Link Company Information
- 12.12.2 D-Link Business Overview
- 12.12.3 D-Link Revenue in IP Telephony Business (2021-2026)
- 12.12.4 D-Link IP Telephony Product Portfolio
- 12.12.5 D-Link Recent Developments
- 12.13 Escene
- 12.13.1 Escene Company Information
- 12.13.2 Escene Business Overview
- 12.13.3 Escene Revenue in IP Telephony Business (2021-2026)
- 12.13.4 Escene IP Telephony Product Portfolio
- 12.13.5 Escene Recent Developments
- 12.14 Fanvil
- 12.14.1 Fanvil Company Information
- 12.14.2 Fanvil Business Overview
- 12.14.3 Fanvil Revenue in IP Telephony Business (2021-2026)
- 12.14.4 Fanvil IP Telephony Product Portfolio
- 12.14.5 Fanvil Recent Developments
- 12.15 Snom
- 12.15.1 Snom Company Information
- 12.15.2 Snom Business Overview
- 12.15.3 Snom Revenue in IP Telephony Business (2021-2026)
- 12.15.4 Snom IP Telephony Product Portfolio
- 12.15.5 Snom Recent Developments
13 Report Conclusion
14 Disclaimer
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