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Next-generation IT Service Management (ITSM) Platform

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Market Outlook & Growth Opportunities

Global Next-generation IT Service Management (ITSM) Platform Market Outlook and Growth Opportunities 2026

12 August 2026218 pages

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Industry ResearchNext-generation IT Service Management (ITSM) Platform Industry Research Report 2026146 pages · $2,950 USDIndustry Growth & TrendsGlobal Next-generation IT Service Management (ITSM) Platform Industry Growth and Trends Forecast to 2032120 pages · $3,450 USDMarket StructureGlobal Next-generation IT Service Management (ITSM) Platform Market by Size, by Type, by Application, by Region, History and Forecast 2021-2032193 pages · $3,950 USDMarket Outlook & Growth OpportunitiesGlobal Next-generation IT Service Management (ITSM) Platform Market Outlook and Growth Opportunities 2026218 pages · $4,250 USDMarket Analysis & ForecastGlobal Next-generation IT Service Management (ITSM) Platform Market Analysis and Forecast 2026-2032190 pages · $4,950 USD

Market perspective

The global Next-generation IT Service Management (ITSM) Platform market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a compound annual growth rate (CAGR) of % over 2026-2032.

The North America market for Next-generation IT Service Management (ITSM) Platform is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

The Europe market for Next-generation IT Service Management (ITSM) Platform is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

Read the full market overview

The Asia Pacific market for Next-generation IT Service Management (ITSM) Platform is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

In China, the Next-generation IT Service Management (ITSM) Platform market is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

Major global companies in the Next-generation IT Service Management (ITSM) Platform market include BMC Helix, Inc., Ivanti, Inc., Freshworks Inc., Zoho Corporation, OpenText Corporation, SolarWinds Corporation, GoTo Group, Inc., Xurrent, Inc. and InvGate, among others. In 2025, the top three vendors together accounted for approximately % of global market revenue.

This report provides an overview of the global Next-generation IT Service Management (ITSM) Platform market in terms of revenue and gross margin, analyzing global market trends using historical revenue data for 2021-2025, estimates for 2026, and projected CAGRs through 2032.

The study covers key producers of Next-generation IT Service Management (ITSM) Platform and market revenue by major regions and countries, assesses future market potential, and highlights priority regions and countries for segmenting the market into sub-sectors, with country-specific market value data for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, the Middle East, Africa, and other countries.

The report also presents Next-generation IT Service Management (ITSM) Platform revenue, market share, and industry ranking for the main companies for 2021-2026, identifies the major stakeholders in the global market, and analyzes their competitive landscape and market positioning based on recent developments and segmental revenues.

Across the 2021-2026 period, the analysis compares revenue growth and profitability profiles by company, distinguishing participants with sustained expansion from those with more cyclical performance, and relates these patterns to differences in regional exposure, product portfolios, and application focus in the global Next-generation IT Service Management (ITSM) Platform market.

Next-generation IT Service Management (ITSM) Platform Segment by Company

BMC Helix, Inc.

Ivanti, Inc.

Freshworks Inc.

Zoho Corporation

OpenText Corporation

SolarWinds Corporation

GoTo Group, Inc.

Xurrent, Inc.

InvGate

IFS AB

Matrix42 GmbH

EasyVista SAS

TOPdesk Nederland B.V.

USU Software AG

SysAid Technologies Ltd.

Halo Service Solutions Ltd.

Mindarray Systems Private Limited

Nomura Research Institute, Ltd.

STEG Co., Ltd.

Cloudwise Beijing Technology Co., Ltd.

Guangzhou Canway Technology Co., Ltd.

Galaxy Software Services Corporation

ServiceNow, Inc.

Salesforce, Inc.

Atlassian Corporation

Next-generation IT Service Management (ITSM) Platform Segment by Type

Cloud Native SaaS Platform

Hybrid Managed Platform

On Premises Platform

Next-generation IT Service Management (ITSM) Platform Segment by Application

Large Enterprises

Small and Medium Enterprises

Others

Next-generation IT Service Management (ITSM) Platform Segment by Region

North America

United States

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Spain

Netherlands

Switzerland

Sweden

Poland

Asia-Pacific

China

Japan

South Korea

India

Australia

Taiwan

Southeast Asia

South America

Brazil

Argentina

Chile

Middle East & Africa

Egypt

South Africa

Israel

Türkiye

GCC Countries

Study Objectives

1. To analyze and research the global Next-generation IT Service Management (ITSM) Platform status and future forecast, involving, revenue, growth rate (CAGR), market share, historical and forecast.

2. To present the Next-generation IT Service Management (ITSM) Platform key companies, revenue, market share, and recent developments.

3. To split the Next-generation IT Service Management (ITSM) Platform breakdown data by regions, type, companies, and application.

4. To analyze the global and key regions Next-generation IT Service Management (ITSM) Platform market potential and advantage, opportunity and challenge, restraints, and risks.

5. To identify Next-generation IT Service Management (ITSM) Platform significant trends, drivers, influence factors in global and regions.

6. To analyze Next-generation IT Service Management (ITSM) Platform competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Next-generation IT Service Management (ITSM) Platform market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.

2. This report will help stakeholders to understand the global industry status and trends of Next-generation IT Service Management (ITSM) Platform and provides them with information on key market drivers, restraints, challenges, and opportunities.

3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in sales and value), competitor ecosystem, new product development, expansion, and acquisition.

4. This report stays updated with novel technology integration, features, and the latest developments in the market.

5. This report helps stakeholders to gain insights into which regions to target globally.

6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Next-generation IT Service Management (ITSM) Platform.

7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size.

Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global Next-generation IT Service Management (ITSM) Platform industry.

Chapter 3: Detailed analysis of Next-generation IT Service Management (ITSM) Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6: Sales value of Next-generation IT Service Management (ITSM) Platform in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of key country in the world.

Chapter 7: Sales value of Next-generation IT Service Management (ITSM) Platform in country level. It provides sigmate data by type, and by application for each country/region.

Chapter 8: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.

Chapter 9: Concluding Insights.

More report detail

Tables and figures
List of Tables Table 1. Next-generation IT Service Management (ITSM) Platform Industry Trends Table 2. Next-generation IT Service Management (ITSM) Platform Industry Drivers Table 3. Next-generation IT Service Management (ITSM) Platform Industry Opportunities and Challenges Table 4. Next-generation IT Service Management (ITSM) Platform Industry Restraints Table 5. Global Next-generation IT Service Management (ITSM) Platform Revenue by Company (US$ Million) & (2021-2026) Table 6. Global Next-generation IT Service Management (ITSM) Platform Revenue Share by Company (2021-2026) Table 7. Global Next-generation IT Service Management (ITSM) Platform Company Ranking, (2024-2026) & (US$ Million) Table 8. Global Next-generation IT Service Management (ITSM) Platform Key Company Manufacturing Base & Headquarters Table 9. Global Next-generation IT Service Management (ITSM) Platform Company, Product Type & Application Table 10. Global Next-generation IT Service Management (ITSM) Platform Company Establishment Date Table 11. Global Company Market Concentration Ratio (CR5 and HHI) Table 12. Global Next-generation IT Service Management (ITSM) Platform by Company Type (Tier 1, Tier 2, and Tier 3) & (Based on Revenue of 2025) Table 13. Mergers & Acquisitions, Expansion Table 14. Significant Companies of Cloud Native SaaS Platform Table 15. Significant Companies of Hybrid Managed Platform Table 16. Significant Companies of On Premises Platform Table 17. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type 2021 VS 2025 VS 2032 (US$ Million) Table 18. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2021-2026) & (US$ Million) Table 19. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2027-2032) & (US$ Million) Table 20. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type (2021-2026) Table 21. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type (2027-2032) Table 22. Significant Companies of Large Enterprises Table 23. Significant Companies of Small and Medium Enterprises Table 24. Significant Companies of Others Table 25. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application 2021 VS 2025 VS 2032 (US$ Million) Table 26. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2021-2026) & (US$ Million) Table 27. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2027-2032) & (US$ Million) Table 28. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application (2021-2026) Table 29. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application (2027-2032) Table 30. Global Next-generation IT Service Management (ITSM) Platform Sales Value Comparison by Region: 2021 VS 2025 VS 2032 (US$ Million) Table 31. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2021-2026) & (US$ Million) Table 32. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Region (2021-2026) Table 33. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2027-2032) & (US$ Million) Table 34. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Region (2027-2032) Table 35. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country: 2021 VS 2025 VS 2032 (US$ Million) Table 36. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country (2021-2026) & (US$ Million) Table 37. Global Next-generation IT Service Management (ITSM) Platform Sales Value Market Share by Country (2021-2026) Table 38. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country (2027-2032) & (US$ Million) Table 39. Global Next-generation IT Service Management (ITSM) Platform Sales Value Market Share by Country (2027-2032) Table 40. BMC Helix, Inc. Company Information Table 41. BMC Helix, Inc. Business Overview Table 42. BMC Helix, Inc. Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 43. BMC Helix, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 44. BMC Helix, Inc. Recent Development Table 45. Ivanti, Inc. Company Information Table 46. Ivanti, Inc. Business Overview Table 47. Ivanti, Inc. Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 48. Ivanti, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 49. Ivanti, Inc. Recent Development Table 50. Freshworks Inc. Company Information Table 51. Freshworks Inc. Business Overview Table 52. Freshworks Inc. Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 53. Freshworks Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 54. Freshworks Inc. Recent Development Table 55. Zoho Corporation Company Information Table 56. Zoho Corporation Business Overview Table 57. Zoho Corporation Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 58. Zoho Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 59. Zoho Corporation Recent Development Table 60. OpenText Corporation Company Information Table 61. OpenText Corporation Business Overview Table 62. OpenText Corporation Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 63. OpenText Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 64. OpenText Corporation Recent Development Table 65. SolarWinds Corporation Company Information Table 66. SolarWinds Corporation Business Overview Table 67. SolarWinds Corporation Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 68. SolarWinds Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 69. SolarWinds Corporation Recent Development Table 70. GoTo Group, Inc. Company Information Table 71. GoTo Group, Inc. Business Overview Table 72. GoTo Group, Inc. Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 73. GoTo Group, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 74. GoTo Group, Inc. Recent Development Table 75. Xurrent, Inc. Company Information Table 76. Xurrent, Inc. Business Overview Table 77. Xurrent, Inc. Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 78. Xurrent, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 79. Xurrent, Inc. Recent Development Table 80. InvGate Company Information Table 81. InvGate Business Overview Table 82. InvGate Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 83. InvGate Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 84. InvGate Recent Development Table 85. IFS AB Company Information Table 86. IFS AB Business Overview Table 87. IFS AB Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) and Gross Margin (2021-2026) Table 88. IFS AB Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 89. IFS AB Recent Development Table 90. Matrix42 GmbH Company Information Table 91. Matrix42 GmbH Business Overview Table 92. Matrix42 GmbH Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 93. Matrix42 GmbH Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 94. Matrix42 GmbH Recent Development Table 95. EasyVista SAS Company Information Table 96. EasyVista SAS Business Overview Table 97. EasyVista SAS Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 98. EasyVista SAS Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 99. EasyVista SAS Recent Development Table 100. TOPdesk Nederland B.V. Company Information Table 101. TOPdesk Nederland B.V. Business Overview Table 102. TOPdesk Nederland B.V. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 103. TOPdesk Nederland B.V. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 104. TOPdesk Nederland B.V. Recent Development Table 105. USU Software AG Company Information Table 106. USU Software AG Business Overview Table 107. USU Software AG Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 108. USU Software AG Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 109. USU Software AG Recent Development Table 110. SysAid Technologies Ltd. Company Information Table 111. SysAid Technologies Ltd. Business Overview Table 112. SysAid Technologies Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 113. SysAid Technologies Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 114. SysAid Technologies Ltd. Recent Development Table 115. Halo Service Solutions Ltd. Company Information Table 116. Halo Service Solutions Ltd. Business Overview Table 117. Halo Service Solutions Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 118. Halo Service Solutions Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 119. Halo Service Solutions Ltd. Recent Development Table 120. Mindarray Systems Private Limited Company Information Table 121. Mindarray Systems Private Limited Business Overview Table 122. Mindarray Systems Private Limited Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 123. Mindarray Systems Private Limited Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 124. Mindarray Systems Private Limited Recent Development Table 125. Nomura Research Institute, Ltd. Company Information Table 126. Nomura Research Institute, Ltd. Business Overview Table 127. Nomura Research Institute, Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 128. Nomura Research Institute, Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 129. Nomura Research Institute, Ltd. Recent Development Table 130. STEG Co., Ltd. Company Information Table 131. STEG Co., Ltd. Business Overview Table 132. STEG Co., Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 133. STEG Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 134. STEG Co., Ltd. Recent Development Table 135. Cloudwise Beijing Technology Co., Ltd. Company Information Table 136. Cloudwise Beijing Technology Co., Ltd. Business Overview Table 137. Cloudwise Beijing Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 138. Cloudwise Beijing Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 139. Cloudwise Beijing Technology Co., Ltd. Recent Development Table 140. Guangzhou Canway Technology Co., Ltd. Company Information Table 141. Guangzhou Canway Technology Co., Ltd. Business Overview Table 142. Guangzhou Canway Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 143. Guangzhou Canway Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 144. Guangzhou Canway Technology Co., Ltd. Recent Development Table 145. Galaxy Software Services Corporation Company Information Table 146. Galaxy Software Services Corporation Business Overview Table 147. Galaxy Software Services Corporation Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 148. Galaxy Software Services Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 149. Galaxy Software Services Corporation Recent Development Table 150. ServiceNow, Inc. Company Information Table 151. ServiceNow, Inc. Business Overview Table 152. ServiceNow, Inc. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 153. ServiceNow, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 154. ServiceNow, Inc. Recent Development Table 155. Salesforce, Inc. Company Information Table 156. Salesforce, Inc. Business Overview Table 157. Salesforce, Inc. Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 158. Salesforce, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 159. Salesforce, Inc. Recent Development Table 160. Atlassian Corporation Company Information Table 161. Atlassian Corporation Business Overview Table 162. Atlassian Corporation Next-generation IT Service Management (ITSM) Platform Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 163. Atlassian Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio Table 164. Atlassian Corporation Recent Development Table 165. Research Programs/Design for This Report Table 166. Authors List of This Report Table 167. Secondary Sources Table 168. Primary Sources List of Figures Figure 1. Next-generation IT Service Management (ITSM) Platform Product Image Figure 2. Global Next-generation IT Service Management (ITSM) Platform Market Size (US$ Million), 2021 VS 2025 VS 2032 Figure 3. Global Next-generation IT Service Management (ITSM) Platform Market Size (2021-2032) & (US$ Million) Figure 4. Global Next-generation IT Service Management (ITSM) Platform Company Revenue Ranking in 2025 (US$ Million) Figure 5. Global Top 5 and 10 Company Market Share by Revenue in 2025 (US$ Million) Figure 6. Company Type (Tier 1, Tier 2, and Tier 3): 2021 VS 2025 Figure 7. Cloud Native SaaS Platform Image Figure 8. Hybrid Managed Platform Image Figure 9. On Premises Platform Image Figure 10. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2021 VS 2025 VS 2032) & (US$ Million) Figure 11. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share 2021 VS 2025 VS 2032 Figure 12. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type (2021-2032) Figure 13. Large Enterprises Image Figure 14. Small and Medium Enterprises Image Figure 15. Others Image Figure 16. Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2021 VS 2025 VS 2032) & (US$ Million) Figure 17. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share 2021 VS 2025 VS 2032 Figure 18. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application (2021-2032) Figure 19. Global Next-generation IT Service Management (ITSM) Platform Sales Value Comparison by Region: 2021 VS 2025 VS 2032 (US$ Million) Figure 20. Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Region: 2021 VS 2025 VS 2032 Figure 21. North America Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032) & (US$ Million) Figure 22. North America Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country (%), 2025 VS 2032 Figure 23. Europe Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032) & (US$ Million) Figure 24. Europe Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country (%), 2025 VS 2032 Figure 25. Asia-Pacific Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032) & (US$ Million) Figure 26. Asia-Pacific Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country (%), 2025 VS 2032 Figure 27. South America Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032) & (US$ Million) Figure 28. South America Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country (%), 2025 VS 2032 Figure 29. Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032) & (US$ Million) Figure 30. Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country (%), 2025 VS 2032 Figure 31. USA Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 32. USA Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 33. USA Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 34. Canada Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 35. Canada Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 36. Canada Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 37. Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 38. Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 39. Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 40. Germany Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 41. Germany Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 42. Germany Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 43. France Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 44. France Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 45. France Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 46. U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 47. U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 48. U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 49. Italy Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 50. Italy Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 51. Italy Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 52. Spain Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 53. Spain Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 54. Spain Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 55. Russia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 56. Russia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 57. Russia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 58. Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 59. Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 60. Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 61. Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 62. Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 63. Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 64. China Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 65. China Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 66. China Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 67. Japan Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 68. Japan Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 69. Japan Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 70. South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 71. South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 72. South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 73. India Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 74. India Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 75. India Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 76. Australia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 77. Australia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 78. Australia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 79. Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 80. Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 81. Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 82. Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 83. Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 84. Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 85. Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 86. Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 87. Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 88. Chile Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 89. Chile Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 90. Chile Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 91. Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 92. Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 93. Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 94. Peru Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 95. Peru Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 96. Peru Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 97. Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 98. Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 99. Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 100. Israel Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 101. Israel Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 102. Israel Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 103. UAE Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 104. UAE Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 105. UAE Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 106. Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 107. Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 108. Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 109. Iran Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 110. Iran Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 111. Iran Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 112. Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 113. Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032 & (%) Figure 114. Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032 & (%) Figure 115. Years Considered Figure 116. Research Process Figure 117. Key Executives Interviewed

Scope & coverage.

Types
  • Cloud Native SaaS Platform
  • Hybrid Managed Platform
  • On Premises Platform
Applications
  • Large Enterprises
  • Small and Medium Enterprises
  • Others
Companies covered
  • BMC Helix, Inc.
  • Ivanti, Inc.
  • Freshworks Inc.
  • Zoho Corporation
  • OpenText Corporation
  • SolarWinds Corporation
  • GoTo Group, Inc.
  • Xurrent, Inc.
  • InvGate
  • IFS AB
  • Matrix42 GmbH
  • EasyVista SAS
  • TOPdesk Nederland B.V.
  • USU Software AG
  • SysAid Technologies Ltd.
  • Halo Service Solutions Ltd.
  • Mindarray Systems Private Limited
  • Nomura Research Institute, Ltd.
  • STEG Co., Ltd.
  • Cloudwise Beijing Technology Co., Ltd.
  • Guangzhou Canway Technology Co., Ltd.
  • Galaxy Software Services Corporation
  • ServiceNow, Inc.
  • Salesforce, Inc.
  • Atlassian Corporation

Inside the report.

1 Market Overview
  1. 1.1 Product Definition
  2. 1.2 Global Next-generation IT Service Management (ITSM) Platform Market Size, 2021 VS 2025 VS 2032
  3. 1.3 Global Next-generation IT Service Management (ITSM) Platform Market Size (2021-2032)
  4. 1.4 Assumptions and Limitations
  5. 1.5 Study Goals and Objectives
2 Next-generation IT Service Management (ITSM) Platform Market Dynamics
  1. 2.1 Next-generation IT Service Management (ITSM) Platform Industry Trends
  2. 2.2 Next-generation IT Service Management (ITSM) Platform Industry Drivers
  3. 2.3 Next-generation IT Service Management (ITSM) Platform Industry Opportunities and Challenges
  4. 2.4 Next-generation IT Service Management (ITSM) Platform Industry Restraints
3 Next-generation IT Service Management (ITSM) Platform Market by Company
  1. 3.1 Global Next-generation IT Service Management (ITSM) Platform Company Revenue Ranking in 2025
  2. 3.2 Global Next-generation IT Service Management (ITSM) Platform Revenue by Company (2021-2026)
  3. 3.3 Global Next-generation IT Service Management (ITSM) Platform Company Ranking (2024-2026)
  4. 3.4 Global Next-generation IT Service Management (ITSM) Platform Company Manufacturing Base and Headquarters
  5. 3.5 Global Next-generation IT Service Management (ITSM) Platform Company Product Type and Application
  6. 3.6 Global Next-generation IT Service Management (ITSM) Platform Company Establishment Date
  7. 3.7 Market Competitive Analysis
  8. 3.7.1 Global Next-generation IT Service Management (ITSM) Platform Market Concentration Ratio (CR5 and HHI)
  9. 3.7.2 Global Top 5 and 10 Company Market Share by Revenue in 2025
  10. 3.7.3 2025 Next-generation IT Service Management (ITSM) Platform Tier 1, Tier 2, and Tier 3 Companies
  11. 3.8 Mergers and Acquisitions Expansion
4 Next-generation IT Service Management (ITSM) Platform Market by Type
  1. 4.1 Next-generation IT Service Management (ITSM) Platform Type Introduction
  2. 4.1.1 Cloud Native SaaS Platform
  3. 4.1.2 Hybrid Managed Platform
  4. 4.1.3 On Premises Platform
  5. 4.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type
  6. 4.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2021 VS 2025 VS 2032)
  7. 4.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2021-2032)
  8. 4.2.3 Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type (2021-2032)
5 Next-generation IT Service Management (ITSM) Platform Market by Application
  1. 5.1 Next-generation IT Service Management (ITSM) Platform Application Introduction
  2. 5.1.1 Large Enterprises
  3. 5.1.2 Small and Medium Enterprises
  4. 5.1.3 Others
  5. 5.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application
  6. 5.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2021 VS 2025 VS 2032)
  7. 5.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2021-2032)
  8. 5.2.3 Global Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application (2021-2032)
6 Next-generation IT Service Management (ITSM) Platform Regional Value Analysis
  1. 6.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region: 2021 VS 2025 VS 2032
  2. 6.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2021-2032)
  3. 6.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region: 2021-2026
  4. 6.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2027-2032)
  5. 6.3 North America
  6. 6.3.1 North America Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032)
  7. 6.3.2 North America Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country, 2025 VS 2032
  8. 6.4 Europe
  9. 6.4.1 Europe Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032)
  10. 6.4.2 Europe Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country, 2025 VS 2032
  11. 6.5 Asia-Pacific
  12. 6.5.1 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032)
  13. 6.5.2 Asia-Pacific Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country, 2025 VS 2032
  14. 6.6 South America
  15. 6.6.1 South America Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032)
  16. 6.6.2 South America Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country, 2025 VS 2032
  17. 6.7 Middle East & Africa
  18. 6.7.1 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value (2021-2032)
  19. 6.7.2 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value Share by Country, 2025 VS 2032
7 Next-generation IT Service Management (ITSM) Platform Country-level Value Analysis
  1. 7.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country: 2021 VS 2025 VS 2032
  2. 7.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country (2021-2032)
  3. 7.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country (2021-2026)
  4. 7.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Country (2027-2032)
  5. 7.3 USA
  6. 7.3.1 USA Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  7. 7.3.2 USA Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  8. 7.3.3 USA Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  9. 7.4 Canada
  10. 7.4.1 Canada Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  11. 7.4.2 Canada Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  12. 7.4.3 Canada Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  13. 7.5 Mexico
  14. 7.5.1 Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  15. 7.5.2 Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  16. 7.5.3 Mexico Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  17. 7.6 Germany
  18. 7.6.1 Germany Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  19. 7.6.2 Germany Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  20. 7.6.3 Germany Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  21. 7.7 France
  22. 7.7.1 France Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  23. 7.7.2 France Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  24. 7.7.3 France Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  25. 7.8 U.K.
  26. 7.8.1 U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  27. 7.8.2 U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  28. 7.8.3 U.K. Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  29. 7.9 Italy
  30. 7.9.1 Italy Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  31. 7.9.2 Italy Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  32. 7.9.3 Italy Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  33. 7.10 Spain
  34. 7.10.1 Spain Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  35. 7.10.2 Spain Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  36. 7.10.3 Spain Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  37. 7.11 Russia
  38. 7.11.1 Russia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  39. 7.11.2 Russia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  40. 7.11.3 Russia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  41. 7.12 Netherlands
  42. 7.12.1 Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  43. 7.12.2 Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  44. 7.12.3 Netherlands Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  45. 7.13 Nordic Countries
  46. 7.13.1 Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  47. 7.13.2 Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  48. 7.13.3 Nordic Countries Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  49. 7.14 China
  50. 7.14.1 China Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  51. 7.14.2 China Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  52. 7.14.3 China Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  53. 7.15 Japan
  54. 7.15.1 Japan Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  55. 7.15.2 Japan Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  56. 7.15.3 Japan Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  57. 7.16 South Korea
  58. 7.16.1 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  59. 7.16.2 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  60. 7.16.3 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  61. 7.17 India
  62. 7.17.1 India Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  63. 7.17.2 India Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  64. 7.17.3 India Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  65. 7.18 Australia
  66. 7.18.1 Australia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  67. 7.18.2 Australia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  68. 7.18.3 Australia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  69. 7.19 Southeast Asia
  70. 7.19.1 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  71. 7.19.2 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  72. 7.19.3 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  73. 7.20 Brazil
  74. 7.20.1 Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  75. 7.20.2 Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  76. 7.20.3 Brazil Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  77. 7.21 Argentina
  78. 7.21.1 Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  79. 7.21.2 Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  80. 7.21.3 Argentina Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  81. 7.22 Chile
  82. 7.22.1 Chile Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  83. 7.22.2 Chile Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  84. 7.22.3 Chile Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  85. 7.23 Colombia
  86. 7.23.1 Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  87. 7.23.2 Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  88. 7.23.3 Colombia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  89. 7.24 Peru
  90. 7.24.1 Peru Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  91. 7.24.2 Peru Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  92. 7.24.3 Peru Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  93. 7.25 Saudi Arabia
  94. 7.25.1 Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  95. 7.25.2 Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  96. 7.25.3 Saudi Arabia Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  97. 7.26 Israel
  98. 7.26.1 Israel Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  99. 7.26.2 Israel Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  100. 7.26.3 Israel Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  101. 7.27 UAE
  102. 7.27.1 UAE Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  103. 7.27.2 UAE Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  104. 7.27.3 UAE Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  105. 7.28 Turkey
  106. 7.28.1 Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  107. 7.28.2 Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  108. 7.28.3 Turkey Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  109. 7.29 Iran
  110. 7.29.1 Iran Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  111. 7.29.2 Iran Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  112. 7.29.3 Iran Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
  113. 7.30 Egypt
  114. 7.30.1 Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Growth Rate (2021-2032)
  115. 7.30.2 Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Share by Type, 2025 VS 2032
  116. 7.30.3 Egypt Next-generation IT Service Management (ITSM) Platform Sales Value Share by Application, 2025 VS 2032
8 Company Profiles
  1. 8.1 BMC Helix, Inc.
  2. 8.1.1 BMC Helix, Inc. Company Information
  3. 8.1.2 BMC Helix, Inc. Business Overview
  4. 8.1.3 BMC Helix, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  5. 8.1.4 BMC Helix, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  6. 8.1.5 BMC Helix, Inc. Recent Developments
  7. 8.2 Ivanti, Inc.
  8. 8.2.1 Ivanti, Inc. Company Information
  9. 8.2.2 Ivanti, Inc. Business Overview
  10. 8.2.3 Ivanti, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  11. 8.2.4 Ivanti, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  12. 8.2.5 Ivanti, Inc. Recent Developments
  13. 8.3 Freshworks Inc.
  14. 8.3.1 Freshworks Inc. Company Information
  15. 8.3.2 Freshworks Inc. Business Overview
  16. 8.3.3 Freshworks Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  17. 8.3.4 Freshworks Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  18. 8.3.5 Freshworks Inc. Recent Developments
  19. 8.4 Zoho Corporation
  20. 8.4.1 Zoho Corporation Company Information
  21. 8.4.2 Zoho Corporation Business Overview
  22. 8.4.3 Zoho Corporation Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  23. 8.4.4 Zoho Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio
  24. 8.4.5 Zoho Corporation Recent Developments
  25. 8.5 OpenText Corporation
  26. 8.5.1 OpenText Corporation Company Information
  27. 8.5.2 OpenText Corporation Business Overview
  28. 8.5.3 OpenText Corporation Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  29. 8.5.4 OpenText Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio
  30. 8.5.5 OpenText Corporation Recent Developments
  31. 8.6 SolarWinds Corporation
  32. 8.6.1 SolarWinds Corporation Company Information
  33. 8.6.2 SolarWinds Corporation Business Overview
  34. 8.6.3 SolarWinds Corporation Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  35. 8.6.4 SolarWinds Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio
  36. 8.6.5 SolarWinds Corporation Recent Developments
  37. 8.7 GoTo Group, Inc.
  38. 8.7.1 GoTo Group, Inc. Company Information
  39. 8.7.2 GoTo Group, Inc. Business Overview
  40. 8.7.3 GoTo Group, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  41. 8.7.4 GoTo Group, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  42. 8.7.5 GoTo Group, Inc. Recent Developments
  43. 8.8 Xurrent, Inc.
  44. 8.8.1 Xurrent, Inc. Company Information
  45. 8.8.2 Xurrent, Inc. Business Overview
  46. 8.8.3 Xurrent, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  47. 8.8.4 Xurrent, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  48. 8.8.5 Xurrent, Inc. Recent Developments
  49. 8.9 InvGate
  50. 8.9.1 InvGate Company Information
  51. 8.9.2 InvGate Business Overview
  52. 8.9.3 InvGate Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  53. 8.9.4 InvGate Next-generation IT Service Management (ITSM) Platform Product Portfolio
  54. 8.9.5 InvGate Recent Developments
  55. 8.10 IFS AB
  56. 8.10.1 IFS AB Company Information
  57. 8.10.2 IFS AB Business Overview
  58. 8.10.3 IFS AB Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  59. 8.10.4 IFS AB Next-generation IT Service Management (ITSM) Platform Product Portfolio
  60. 8.10.5 IFS AB Recent Developments
  61. 8.11 Matrix42 GmbH
  62. 8.11.1 Matrix42 GmbH Company Information
  63. 8.11.2 Matrix42 GmbH Business Overview
  64. 8.11.3 Matrix42 GmbH Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  65. 8.11.4 Matrix42 GmbH Next-generation IT Service Management (ITSM) Platform Product Portfolio
  66. 8.11.5 Matrix42 GmbH Recent Developments
  67. 8.12 EasyVista SAS
  68. 8.12.1 EasyVista SAS Company Information
  69. 8.12.2 EasyVista SAS Business Overview
  70. 8.12.3 EasyVista SAS Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  71. 8.12.4 EasyVista SAS Next-generation IT Service Management (ITSM) Platform Product Portfolio
  72. 8.12.5 EasyVista SAS Recent Developments
  73. 8.13 TOPdesk Nederland B.V.
  74. 8.13.1 TOPdesk Nederland B.V. Company Information
  75. 8.13.2 TOPdesk Nederland B.V. Business Overview
  76. 8.13.3 TOPdesk Nederland B.V. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  77. 8.13.4 TOPdesk Nederland B.V. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  78. 8.13.5 TOPdesk Nederland B.V. Recent Developments
  79. 8.14 USU Software AG
  80. 8.14.1 USU Software AG Company Information
  81. 8.14.2 USU Software AG Business Overview
  82. 8.14.3 USU Software AG Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  83. 8.14.4 USU Software AG Next-generation IT Service Management (ITSM) Platform Product Portfolio
  84. 8.14.5 USU Software AG Recent Developments
  85. 8.15 SysAid Technologies Ltd.
  86. 8.15.1 SysAid Technologies Ltd. Company Information
  87. 8.15.2 SysAid Technologies Ltd. Business Overview
  88. 8.15.3 SysAid Technologies Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  89. 8.15.4 SysAid Technologies Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  90. 8.15.5 SysAid Technologies Ltd. Recent Developments
  91. 8.16 Halo Service Solutions Ltd.
  92. 8.16.1 Halo Service Solutions Ltd. Company Information
  93. 8.16.2 Halo Service Solutions Ltd. Business Overview
  94. 8.16.3 Halo Service Solutions Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  95. 8.16.4 Halo Service Solutions Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  96. 8.16.5 Halo Service Solutions Ltd. Recent Developments
  97. 8.17 Mindarray Systems Private Limited
  98. 8.17.1 Mindarray Systems Private Limited Company Information
  99. 8.17.2 Mindarray Systems Private Limited Business Overview
  100. 8.17.3 Mindarray Systems Private Limited Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  101. 8.17.4 Mindarray Systems Private Limited Next-generation IT Service Management (ITSM) Platform Product Portfolio
  102. 8.17.5 Mindarray Systems Private Limited Recent Developments
  103. 8.18 Nomura Research Institute, Ltd.
  104. 8.18.1 Nomura Research Institute, Ltd. Company Information
  105. 8.18.2 Nomura Research Institute, Ltd. Business Overview
  106. 8.18.3 Nomura Research Institute, Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  107. 8.18.4 Nomura Research Institute, Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  108. 8.18.5 Nomura Research Institute, Ltd. Recent Developments
  109. 8.19 STEG Co., Ltd.
  110. 8.19.1 STEG Co., Ltd. Company Information
  111. 8.19.2 STEG Co., Ltd. Business Overview
  112. 8.19.3 STEG Co., Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  113. 8.19.4 STEG Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  114. 8.19.5 STEG Co., Ltd. Recent Developments
  115. 8.20 Cloudwise Beijing Technology Co., Ltd.
  116. 8.20.1 Cloudwise Beijing Technology Co., Ltd. Company Information
  117. 8.20.2 Cloudwise Beijing Technology Co., Ltd. Business Overview
  118. 8.20.3 Cloudwise Beijing Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  119. 8.20.4 Cloudwise Beijing Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  120. 8.20.5 Cloudwise Beijing Technology Co., Ltd. Recent Developments
  121. 8.21 Guangzhou Canway Technology Co., Ltd.
  122. 8.21.1 Guangzhou Canway Technology Co., Ltd. Company Information
  123. 8.21.2 Guangzhou Canway Technology Co., Ltd. Business Overview
  124. 8.21.3 Guangzhou Canway Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  125. 8.21.4 Guangzhou Canway Technology Co., Ltd. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  126. 8.21.5 Guangzhou Canway Technology Co., Ltd. Recent Developments
  127. 8.22 Galaxy Software Services Corporation
  128. 8.22.1 Galaxy Software Services Corporation Company Information
  129. 8.22.2 Galaxy Software Services Corporation Business Overview
  130. 8.22.3 Galaxy Software Services Corporation Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  131. 8.22.4 Galaxy Software Services Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio
  132. 8.22.5 Galaxy Software Services Corporation Recent Developments
  133. 8.23 ServiceNow, Inc.
  134. 8.23.1 ServiceNow, Inc. Company Information
  135. 8.23.2 ServiceNow, Inc. Business Overview
  136. 8.23.3 ServiceNow, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  137. 8.23.4 ServiceNow, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  138. 8.23.5 ServiceNow, Inc. Recent Developments
  139. 8.24 Salesforce, Inc.
  140. 8.24.1 Salesforce, Inc. Company Information
  141. 8.24.2 Salesforce, Inc. Business Overview
  142. 8.24.3 Salesforce, Inc. Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  143. 8.24.4 Salesforce, Inc. Next-generation IT Service Management (ITSM) Platform Product Portfolio
  144. 8.24.5 Salesforce, Inc. Recent Developments
  145. 8.25 Atlassian Corporation
  146. 8.25.1 Atlassian Corporation Company Information
  147. 8.25.2 Atlassian Corporation Business Overview
  148. 8.25.3 Atlassian Corporation Next-generation IT Service Management (ITSM) Platform Revenue and Gross Margin (2021-2026)
  149. 8.25.4 Atlassian Corporation Next-generation IT Service Management (ITSM) Platform Product Portfolio
  150. 8.25.5 Atlassian Corporation Recent Developments
9 Concluding Insights
    10 Appendix
    1. 10.1 Reasons for Doing This Study
    2. 10.2 Research Methodology
    3. 10.3 Research Process
    4. 10.4 Authors List of This Report
    5. 10.5 Data Source
    6. 10.5.1 Secondary Sources
    7. 10.5.2 Primary Sources

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