APO RESEARCH · REPORT
VoIP
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Product & engineering
Understand the product.
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Selected research
Industry Research
VoIP Industry Research Report 2026
Market perspective
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
The major Global VoIP players are NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8X8, Ring Central and Mitel.
Report Scope
Read the full market overview
This report quantifies the global VoIP market in terms of revenue (US$ million) and, where applicable, service volume (K Units), using 2024 as the base year and providing annual historical and forecast data for 2021–2032.
It standardizes definitions of service Types and end-use Applications, harmonizes provider attribution, and delivers comparable time series by company, Type, Application, and region or country, including indicative price bands (US$/K Units) and concentration ratios (CR5/CR10). Outputs are intended to support service design, budgeting, capacity planning, and benchmarking for providers, platforms, channel partners, and investors; the report also reviews technology shifts and notable service innovations relevant to VoIP.
Key Companies & Market Share Insights
This section profiles leading service providers with 2021–2025 results and a 2026–2032 outlook—covering revenue, market share, price bands, service portfolio and client mix, regional and channel mix, and key developments (M&A, network expansion, certifications). It also provides global revenue, average price, and—where applicable—volume metrics by provider, and calculates CR5/CR10 and rank changes to support comparative benchmarking.
VoIP Market by Company
NTT
Comcast
Orange
KT
Charter
Microsoft (Skype)
Cablevision
Verizon
AT & T
Vonage
Cox
Telmex
Time Warner Cable
Numericable-SFR
Rogers
Sprint
Liberty Global
KDDI
TalkTalk
Shaw Communications
8x8
Ring Central
MITEL
VoIP Segment by Type
Computer-to-Computer
Computer-to-Phone
Phone-to-Phone
VoIP Segment by Application
Hosted Business
Managed IP PBX
IP Connectivity
Individual Consumers
VoIP Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Spain
Russia
Netherlands
Nordic Countries
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Saudi Arabia
Israel
United Arab Emirates
Turkey
Iran
Egypt
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global VoIP market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of VoIP and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of VoIP.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of VoIP companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, South America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
More report detail
Tables and figures
Scope & coverage.
Types
- Computer-to-Computer
- Computer-to-Phone
- Phone-to-Phone
Applications
- Hosted Business
- Managed IP PBX
- IP Connectivity
- Individual Consumers
Companies covered
- NTT
- Comcast
- Orange
- KT
- Charter
- Microsoft (Skype)
- Cablevision
- Verizon
- AT & T
- Vonage
- Cox
- Telmex
- Time Warner Cable
- Numericable-SFR
- Rogers
- Sprint
- Liberty Global
- KDDI
- TalkTalk
- Shaw Communications
- 8x8
- Ring Central
- MITEL
Inside the report.
1 Preface
- 1.1 Scope of Report
- 1.2 Reasons for Doing This Study
- 1.3 Research Methodology
- 1.4 Research Process
- 1.5 Data Source
- 1.5.1 Secondary Sources
- 1.5.2 Primary Sources
2 Market Overview
- 2.1 Product Definition
- 2.2 VoIP by Type
- 2.2.1 Market Value Comparison by Type (2021 VS 2025 VS 2032)
- 2.2.2 Computer-to-Computer
- 2.2.3 Computer-to-Phone
- 2.2.4 Phone-to-Phone
- 2.3 VoIP by Application
- 2.3.1 Market Value Comparison by Application (2021 VS 2025 VS 2032)
- 2.3.2 Hosted Business
- 2.3.3 Managed IP PBX
- 2.3.4 IP Connectivity
- 2.3.5 Individual Consumers
- 2.4 Assumptions and Limitations
3 VoIP Breakdown Data by Type
- 3.1 Global VoIP Historic Market Size by Type (2021-2026)
- 3.2 Global VoIP Forecasted Market Size by Type (2027-2032)
4 VoIP Breakdown Data by Application
- 4.1 Global VoIP Historic Market Size by Application (2021-2026)
- 4.2 Global VoIP Forecasted Market Size by Application (2027-2032)
5 Global Growth Trends
- 5.1 Global VoIP Market Perspective (2021-2032)
- 5.2 Global VoIP Growth Trends by Region
- 5.2.1 Global VoIP Market Size by Region: 2021 VS 2025 VS 2032
- 5.2.2 VoIP Historic Market Size by Region (2021-2026)
- 5.2.3 VoIP Forecasted Market Size by Region (2027-2032)
- 5.3 VoIP Market Dynamics
- 5.3.1 VoIP Industry Trends
- 5.3.2 VoIP Market Drivers
- 5.3.3 VoIP Market Challenges
- 5.3.4 VoIP Market Restraints
6 Market Competitive Landscape by Players
- 6.1 Global Top VoIP Players by Revenue
- 6.1.1 Global Top VoIP Players by Revenue (2021-2026)
- 6.1.2 Global VoIP Revenue Market Share by Players (2021-2026)
- 6.2 Global VoIP Industry Players Ranking, 2023 VS 2024 VS 2025
- 6.3 Global Key Players of VoIP Head Office and Area Served
- 6.4 Global VoIP Players, Product Type & Application
- 6.5 Global VoIP Manufacturers Established Date
- 6.6 Global VoIP Market CR5 and HHI
- 6.7 Global Players Mergers & Acquisition
7 North America
- 7.1 North America VoIP Market Size (2021-2032)
- 7.2 North America VoIP Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 7.3 North America VoIP Market Size by Country (2021-2026)
- 7.4 North America VoIP Market Size by Country (2027-2032)
- 7.5 United States
- 7.5 United States
- 7.6 Canada
- 7.7 Mexico
8 Europe
- 8.1 Europe VoIP Market Size (2021-2032)
- 8.2 Europe VoIP Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 8.3 Europe VoIP Market Size by Country (2021-2026)
- 8.4 Europe VoIP Market Size by Country (2027-2032)
- 8.5 Germany
- 8.6 France
- 8.7 U.K.
- 8.8 Italy
- 8.9 Spain
- 8.10 Russia
- 8.11 Netherlands
- 8.12 Nordic Countries
9 Asia-Pacific
- 9.1 Asia-Pacific VoIP Market Size (2021-2032)
- 9.2 Asia-Pacific VoIP Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 9.3 Asia-Pacific VoIP Market Size by Country (2021-2026)
- 9.4 Asia-Pacific VoIP Market Size by Country (2027-2032)
- 9.5 China
- 9.6 Japan
- 9.7 South Korea
- 9.8 India
- 9.9 Australia
- 9.10 China Taiwan
- 9.11 Southeast Asia
10 South America
- 10.1 South America VoIP Market Size (2021-2032)
- 10.2 South America VoIP Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 10.3 South America VoIP Market Size by Country (2021-2026)
- 10.4 South America VoIP Market Size by Country (2027-2032)
- 10.5 Brazil
- 10.6 Argentina
- 10.7 Chile
- 10.8 Colombia
- 10.9 Peru
11 Middle East & Africa
- 11.1 Middle East & Africa VoIP Market Size (2021-2032)
- 11.2 Middle East & Africa VoIP Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 11.3 Middle East & Africa VoIP Market Size by Country (2021-2026)
- 11.4 Middle East & Africa VoIP Market Size by Country (2027-2032)
- 11.5 Saudi Arabia
- 11.6 Israel
- 11.7 United Arab Emirates
- 11.8 Turkey
- 11.9 Iran
- 11.10 Egypt
12 Players Profiled
- 12.1 NTT
- 12.1.1 NTT Company Information
- 12.1.2 NTT Business Overview
- 12.1.3 NTT Revenue in VoIP Business (2021-2026)
- 12.1.4 NTT VoIP Product Portfolio
- 12.1.5 NTT Recent Developments
- 12.2 Comcast
- 12.2.1 Comcast Company Information
- 12.2.2 Comcast Business Overview
- 12.2.3 Comcast Revenue in VoIP Business (2021-2026)
- 12.2.4 Comcast VoIP Product Portfolio
- 12.2.5 Comcast Recent Developments
- 12.3 Orange
- 12.3.1 Orange Company Information
- 12.3.2 Orange Business Overview
- 12.3.3 Orange Revenue in VoIP Business (2021-2026)
- 12.3.4 Orange VoIP Product Portfolio
- 12.3.5 Orange Recent Developments
- 12.4 KT
- 12.4.1 KT Company Information
- 12.4.2 KT Business Overview
- 12.4.3 KT Revenue in VoIP Business (2021-2026)
- 12.4.4 KT VoIP Product Portfolio
- 12.4.5 KT Recent Developments
- 12.5 Charter
- 12.5.1 Charter Company Information
- 12.5.2 Charter Business Overview
- 12.5.3 Charter Revenue in VoIP Business (2021-2026)
- 12.5.4 Charter VoIP Product Portfolio
- 12.5.5 Charter Recent Developments
- 12.6 Microsoft (Skype)
- 12.6.1 Microsoft (Skype) Company Information
- 12.6.2 Microsoft (Skype) Business Overview
- 12.6.3 Microsoft (Skype) Revenue in VoIP Business (2021-2026)
- 12.6.4 Microsoft (Skype) VoIP Product Portfolio
- 12.6.5 Microsoft (Skype) Recent Developments
- 12.7 Cablevision
- 12.7.1 Cablevision Company Information
- 12.7.2 Cablevision Business Overview
- 12.7.3 Cablevision Revenue in VoIP Business (2021-2026)
- 12.7.4 Cablevision VoIP Product Portfolio
- 12.7.5 Cablevision Recent Developments
- 12.8 Verizon
- 12.8.1 Verizon Company Information
- 12.8.2 Verizon Business Overview
- 12.8.3 Verizon Revenue in VoIP Business (2021-2026)
- 12.8.4 Verizon VoIP Product Portfolio
- 12.8.5 Verizon Recent Developments
- 12.9 AT & T
- 12.9.1 AT & T Company Information
- 12.9.2 AT & T Business Overview
- 12.9.3 AT & T Revenue in VoIP Business (2021-2026)
- 12.9.4 AT & T VoIP Product Portfolio
- 12.9.5 AT & T Recent Developments
- 12.10 Vonage
- 12.10.1 Vonage Company Information
- 12.10.2 Vonage Business Overview
- 12.10.3 Vonage Revenue in VoIP Business (2021-2026)
- 12.10.4 Vonage VoIP Product Portfolio
- 12.10.5 Vonage Recent Developments
- 12.11 Cox
- 12.11.1 Cox Company Information
- 12.11.2 Cox Business Overview
- 12.11.3 Cox Revenue in VoIP Business (2021-2026)
- 12.11.4 Cox VoIP Product Portfolio
- 12.11.5 Cox Recent Developments
- 12.12 Telmex
- 12.12.1 Telmex Company Information
- 12.12.2 Telmex Business Overview
- 12.12.3 Telmex Revenue in VoIP Business (2021-2026)
- 12.12.4 Telmex VoIP Product Portfolio
- 12.12.5 Telmex Recent Developments
- 12.13 Time Warner Cable
- 12.13.1 Time Warner Cable Company Information
- 12.13.2 Time Warner Cable Business Overview
- 12.13.3 Time Warner Cable Revenue in VoIP Business (2021-2026)
- 12.13.4 Time Warner Cable VoIP Product Portfolio
- 12.13.5 Time Warner Cable Recent Developments
- 12.14 Numericable-SFR
- 12.14.1 Numericable-SFR Company Information
- 12.14.2 Numericable-SFR Business Overview
- 12.14.3 Numericable-SFR Revenue in VoIP Business (2021-2026)
- 12.14.4 Numericable-SFR VoIP Product Portfolio
- 12.14.5 Numericable-SFR Recent Developments
- 12.15 Rogers
- 12.15.1 Rogers Company Information
- 12.15.2 Rogers Business Overview
- 12.15.3 Rogers Revenue in VoIP Business (2021-2026)
- 12.15.4 Rogers VoIP Product Portfolio
- 12.15.5 Rogers Recent Developments
- 12.16 Sprint
- 12.16.1 Sprint Company Information
- 12.16.2 Sprint Business Overview
- 12.16.3 Sprint Revenue in VoIP Business (2021-2026)
- 12.16.4 Sprint VoIP Product Portfolio
- 12.16.5 Sprint Recent Developments
- 12.17 Liberty Global
- 12.17.1 Liberty Global Company Information
- 12.17.2 Liberty Global Business Overview
- 12.17.3 Liberty Global Revenue in VoIP Business (2021-2026)
- 12.17.4 Liberty Global VoIP Product Portfolio
- 12.17.5 Liberty Global Recent Developments
- 12.18 KDDI
- 12.18.1 KDDI Company Information
- 12.18.2 KDDI Business Overview
- 12.18.3 KDDI Revenue in VoIP Business (2021-2026)
- 12.18.4 KDDI VoIP Product Portfolio
- 12.18.5 KDDI Recent Developments
- 12.19 TalkTalk
- 12.19.1 TalkTalk Company Information
- 12.19.2 TalkTalk Business Overview
- 12.19.3 TalkTalk Revenue in VoIP Business (2021-2026)
- 12.19.4 TalkTalk VoIP Product Portfolio
- 12.19.5 TalkTalk Recent Developments
- 12.20 Shaw Communications
- 12.20.1 Shaw Communications Company Information
- 12.20.2 Shaw Communications Business Overview
- 12.20.3 Shaw Communications Revenue in VoIP Business (2021-2026)
- 12.20.4 Shaw Communications VoIP Product Portfolio
- 12.20.5 Shaw Communications Recent Developments
- 12.21 8x8
- 12.21.1 8x8 Company Information
- 12.21.2 8x8 Business Overview
- 12.21.3 8x8 Revenue in VoIP Business (2021-2026)
- 12.21.4 8x8 VoIP Product Portfolio
- 12.21.5 8x8 Recent Developments
- 12.22 Ring Central
- 12.22.1 Ring Central Company Information
- 12.22.2 Ring Central Business Overview
- 12.22.3 Ring Central Revenue in VoIP Business (2021-2026)
- 12.22.4 Ring Central VoIP Product Portfolio
- 12.22.5 Ring Central Recent Developments
- 12.23 MITEL
- 12.23.1 MITEL Company Information
- 12.23.2 MITEL Business Overview
- 12.23.3 MITEL Revenue in VoIP Business (2021-2026)
- 12.23.4 MITEL VoIP Product Portfolio
- 12.23.5 MITEL Recent Developments
13 Report Conclusion
14 Disclaimer
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