APO RESEARCH · REPORT
VoIP
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Product & engineering
Understand the product.
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Selected research
Industry Growth & Trends
Global VoIP Industry Growth and Trends Forecast to 2032
Market perspective
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
According to APO Research, the global VoIP market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a CAGR of xx% over 2026-2032.
Report Scope
Read the full market overview
This report provides a structured, data-driven view of the global VoIP market, combining harmonized quantitative metrics with targeted qualitative insight to support business and growth strategy, market positioning, and capital allocation.
The VoIP market size, estimates, and forecasts are presented in terms of revenue (US$ million), with 2025 as the base year and historical and forecast data for 2021-2032. The report segments the global VoIP market by Type, Application, region/country, and company, provides regional market sizes at the segment level, profiles the competitive landscape and key players and their market ranks, and reviews technology trends and new product developments relevant to VoIP.
Key Companies & Market Share Insights
This section analyzes the strategies and performance of leading companies in the global VoIP market, including portfolio focus, innovation and product development, mergers and acquisitions, collaborations, and geographic expansion used to sustain or enhance competitive positions. It also summarizes recent corporate developments and key financial indicators and provides global revenue and gross margin data by manufacturer for 2021-2026, enabling benchmarking of scale, profitability, and market share and supporting assessment of market concentration through indicators such as CR5 and CR10.
VoIP Market by Company
NTT
Comcast
Orange
KT
Charter
Microsoft (Skype)
Cablevision
Verizon
AT & T
Vonage
Cox
Telmex
Time Warner Cable
Numericable-SFR
Rogers
Sprint
Liberty Global
KDDI
TalkTalk
Shaw Communications
8x8
Ring Central
MITEL
VoIP Segment by Type
Computer-to-Computer
Computer-to-Phone
Phone-to-Phone
VoIP Segment by Application
Hosted Business
Managed IP PBX
IP Connectivity
Individual Consumers
VoIP Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global VoIP market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of VoIP and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of VoIP.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2021-2025, 2026-2031). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 3: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 4: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 5: Detailed analysis of VoIP companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 6: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter 7, 8, 9, 10 and 11: North America, Europe, Asia Pacific, South America, Middle East & Africa, revenue by country.
Chapter 12: Concluding Insights of the report
More report detail
Tables and figures
Scope & coverage.
Types
- Computer-to-Computer
- Computer-to-Phone
- Phone-to-Phone
Applications
- Hosted Business
- Managed IP PBX
- IP Connectivity
- Individual Consumers
Companies covered
- NTT
- Comcast
- Orange
- KT
- Charter
- Microsoft (Skype)
- Cablevision
- Verizon
- AT & T
- Vonage
- Cox
- Telmex
- Time Warner Cable
- Numericable-SFR
- Rogers
- Sprint
- Liberty Global
- KDDI
- TalkTalk
- Shaw Communications
- 8x8
- Ring Central
- MITEL
Inside the report.
1 Market Overview
- 1.1 Product Definition
- 1.2 Global Market Growth Prospects
- 1.3 Global VoIP Market Size Overview by Region 2021 VS 2025 VS 2032
- 1.4 Global VoIP Market Size by Region (2021-2032)
- 1.4.1 Global VoIP Market Size by Region (2021-2026)
- 1.4.2 Global VoIP Market Size by Region (2027-2032)
- 1.5 Key Regions VoIP Market Size (2021-2032)
- 1.5.1 North America VoIP Market Size Growth Rate (2021-2032)
- 1.5.2 Europe VoIP Market Size Growth Rate (2021-2032)
- 1.5.3 Asia-Pacific VoIP Market Size Growth Rate (2021-2032)
- 1.5.4 South America VoIP Market Size Growth Rate (2021-2032)
- 1.5.5 Middle East & Africa VoIP Market Size Growth Rate (2021-2032)
2 VoIP Market by Type
- 2.1 Type Introduction
- 2.1.1 Computer-to-Computer
- 2.1.2 Computer-to-Phone
- 2.1.3 Phone-to-Phone
- 2.2 Global VoIP Market Size by Type
- 2.2.1 Global VoIP Market Size Overview by Type (2021-2032)
- 2.2.2 Global VoIP Historic Market Size Review by Type (2021-2026)
- 2.2.3 Global VoIP Market Size Forecasted by Type (2027-2032)
- 2.3 Global VoIP Market Size by Regions
- 2.3.1 North America VoIP Market Size Breakdown by Type (2021-2026)
- 2.3.2 Europe VoIP Market Size Breakdown by Type (2021-2026)
- 2.3.3 Asia-Pacific VoIP Market Size Breakdown by Type (2021-2026)
- 2.3.4 South America VoIP Market Size Breakdown by Type (2021-2026)
- 2.3.5 Middle East and Africa VoIP Market Size Breakdown by Type (2021-2026)
3 VoIP Market by Application
- 3.1 Type Introduction
- 3.1.1 Hosted Business
- 3.1.2 Managed IP PBX
- 3.1.3 IP Connectivity
- 3.1.4 Individual Consumers
- 3.2 Global VoIP Market Size by Application
- 3.2.1 Global VoIP Market Size Overview by Application (2021-2032)
- 3.2.2 Global VoIP Historic Market Size Review by Application (2021-2026)
- 3.2.3 Global VoIP Market Size Forecasted by Application (2027-2032)
- 3.3 Global VoIP Market Size by Regions
- 3.3.1 North America VoIP Market Size Breakdown by Application (2021-2026)
- 3.3.2 Europe VoIP Market Size Breakdown by Application (2021-2026)
- 3.3.3 Asia-Pacific VoIP Market Size Breakdown by Application (2021-2026)
- 3.3.4 South America VoIP Market Size Breakdown by Application (2021-2026)
- 3.3.5 Middle East and Africa VoIP Market Size Breakdown by Application (2021-2026)
4 Global Market Dynamics
- 4.1 VoIP Industry Trends
- 4.2 VoIP Industry Drivers
- 4.3 VoIP Industry Opportunities and Challenges
- 4.4 VoIP Industry Restraints
5 Competitive Insights by Company
- 5.1 Global Top Players by VoIP Revenue (2021-2026)
- 5.2 Global VoIP Industry Company Ranking, 2024 VS 2025 VS 2026
- 5.3 Global VoIP Key Company Headquarters & Area Served
- 5.4 Global VoIP Company, Product Type & Application
- 5.5 Global VoIP Company Commercialization Time
- 5.6 Market Competitive Analysis
- 5.6.1 Global VoIP Market CR5 and HHI
- 5.6.2 Global Top 5 and 10 VoIP Players Market Share by Revenue in 2025
- 5.6.3 2025 VoIP Tier 1, Tier 2, and Tier 3
6 Company Profiles
- 6.1 NTT
- 6.1.1 NTT Company Information
- 6.1.2 NTT Business Overview
- 6.1.3 NTT VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.1.4 NTT VoIP Product Portfolio
- 6.1.5 NTT Recent Developments
- 6.2 Comcast
- 6.2.1 Comcast Company Information
- 6.2.2 Comcast Business Overview
- 6.2.3 Comcast VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.2.4 Comcast VoIP Product Portfolio
- 6.2.5 Comcast Recent Developments
- 6.3 Orange
- 6.3.1 Orange Company Information
- 6.3.2 Orange Business Overview
- 6.3.3 Orange VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.3.4 Orange VoIP Product Portfolio
- 6.3.5 Orange Recent Developments
- 6.4 KT
- 6.4.1 KT Company Information
- 6.4.2 KT Business Overview
- 6.4.3 KT VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.4.4 KT VoIP Product Portfolio
- 6.4.5 KT Recent Developments
- 6.5 Charter
- 6.5.1 Charter Company Information
- 6.5.2 Charter Business Overview
- 6.5.3 Charter VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.5.4 Charter VoIP Product Portfolio
- 6.5.5 Charter Recent Developments
- 6.6 Microsoft (Skype)
- 6.6.1 Microsoft (Skype) Company Information
- 6.6.2 Microsoft (Skype) Business Overview
- 6.6.3 Microsoft (Skype) VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.6.4 Microsoft (Skype) VoIP Product Portfolio
- 6.6.5 Microsoft (Skype) Recent Developments
- 6.7 Cablevision
- 6.7.1 Cablevision Company Information
- 6.7.2 Cablevision Business Overview
- 6.7.3 Cablevision VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.7.4 Cablevision VoIP Product Portfolio
- 6.7.5 Cablevision Recent Developments
- 6.8 Verizon
- 6.8.1 Verizon Company Information
- 6.8.2 Verizon Business Overview
- 6.8.3 Verizon VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.8.4 Verizon VoIP Product Portfolio
- 6.8.5 Verizon Recent Developments
- 6.9 AT & T
- 6.9.1 AT & T Company Information
- 6.9.2 AT & T Business Overview
- 6.9.3 AT & T VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.9.4 AT & T VoIP Product Portfolio
- 6.9.5 AT & T Recent Developments
- 6.10 Vonage
- 6.10.1 Vonage Company Information
- 6.10.2 Vonage Business Overview
- 6.10.3 Vonage VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.10.4 Vonage VoIP Product Portfolio
- 6.10.5 Vonage Recent Developments
- 6.11 Cox
- 6.11.1 Cox Company Information
- 6.11.2 Cox Business Overview
- 6.11.3 Cox VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.11.4 Cox VoIP Product Portfolio
- 6.11.5 Cox Recent Developments
- 6.12 Telmex
- 6.12.1 Telmex Company Information
- 6.12.2 Telmex Business Overview
- 6.12.3 Telmex VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.12.4 Telmex VoIP Product Portfolio
- 6.12.5 Telmex Recent Developments
- 6.13 Time Warner Cable
- 6.13.1 Time Warner Cable Company Information
- 6.13.2 Time Warner Cable Business Overview
- 6.13.3 Time Warner Cable VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.13.4 Time Warner Cable VoIP Product Portfolio
- 6.13.5 Time Warner Cable Recent Developments
- 6.14 Numericable-SFR
- 6.14.1 Numericable-SFR Company Information
- 6.14.2 Numericable-SFR Business Overview
- 6.14.3 Numericable-SFR VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.14.4 Numericable-SFR VoIP Product Portfolio
- 6.14.5 Numericable-SFR Recent Developments
- 6.15 Rogers
- 6.15.1 Rogers Company Information
- 6.15.2 Rogers Business Overview
- 6.15.3 Rogers VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.15.4 Rogers VoIP Product Portfolio
- 6.15.5 Rogers Recent Developments
- 6.16 Sprint
- 6.16.1 Sprint Company Information
- 6.16.2 Sprint Business Overview
- 6.16.3 Sprint VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.16.4 Sprint VoIP Product Portfolio
- 6.16.5 Sprint Recent Developments
- 6.17 Liberty Global
- 6.17.1 Liberty Global Company Information
- 6.17.2 Liberty Global Business Overview
- 6.17.3 Liberty Global VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.17.4 Liberty Global VoIP Product Portfolio
- 6.17.5 Liberty Global Recent Developments
- 6.18 KDDI
- 6.18.1 KDDI Company Information
- 6.18.2 KDDI Business Overview
- 6.18.3 KDDI VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.18.4 KDDI VoIP Product Portfolio
- 6.18.5 KDDI Recent Developments
- 6.19 TalkTalk
- 6.19.1 TalkTalk Company Information
- 6.19.2 TalkTalk Business Overview
- 6.19.3 TalkTalk VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.19.4 TalkTalk VoIP Product Portfolio
- 6.19.5 TalkTalk Recent Developments
- 6.20 Shaw Communications
- 6.20.1 Shaw Communications Company Information
- 6.20.2 Shaw Communications Business Overview
- 6.20.3 Shaw Communications VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.20.4 Shaw Communications VoIP Product Portfolio
- 6.20.5 Shaw Communications Recent Developments
- 6.21 8x8
- 6.21.1 8x8 Company Information
- 6.21.2 8x8 Business Overview
- 6.21.3 8x8 VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.21.4 8x8 VoIP Product Portfolio
- 6.21.5 8x8 Recent Developments
- 6.22 Ring Central
- 6.22.1 Ring Central Company Information
- 6.22.2 Ring Central Business Overview
- 6.22.3 Ring Central VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.22.4 Ring Central VoIP Product Portfolio
- 6.22.5 Ring Central Recent Developments
- 6.23 MITEL
- 6.23.1 MITEL Company Information
- 6.23.2 MITEL Business Overview
- 6.23.3 MITEL VoIP Revenue, Global Share and Gross Margin (2021-2026)
- 6.23.4 MITEL VoIP Product Portfolio
- 6.23.5 MITEL Recent Developments
7 North America
- 7.1 North America VoIP Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 7.2 North America VoIP Market Size by Country (2021-2026)
- 7.3 North America VoIP Market Size Forecast by Country (2027-2032)
8 Europe
- 8.1 Europe VoIP Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 8.2 Europe VoIP Market Size by Country (2021-2026)
- 8.3 Europe VoIP Market Size Forecast by Country (2027-2032)
9 Asia-Pacific
- 9.1 Asia-Pacific VoIP Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 9.2 Asia-Pacific VoIP Market Size by Country (2021-2026)
- 9.3 Asia-Pacific VoIP Market Size Forecast by Country (2027-2032)
10 South America
- 10.1 South America VoIP Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 10.2 South America VoIP Market Size by Country (2021-2026)
- 10.3 South America VoIP Market Size Forecast by Country (2027-2032)
11 Middle East & Africa
- 11.1 Middle East & Africa VoIP Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 11.2 Middle East & Africa VoIP Market Size by Country (2021-2026)
- 11.3 Middle East & Africa VoIP Market Size Forecast by Country (2027-2032)
12 Concluding Insights
13 Appendix
- 13.1 Reasons for Doing This Study
- 13.2 Research Methodology
- 13.3 Research Process
- 13.4 Authors List of This Report
- 13.5 Data Source
- 13.5.1 Secondary Sources
- 13.5.2 Primary Sources
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