Selected research
Industry Research
Chatbot-Based Shopping Assistant Industry Research Report 2026
Market perspective
The global Chatbot-Based Shopping Assistant market was valued at US$ million in 2025 and is projected to reach US$ million by 2032, implying a CAGR of % over 2026–2032.
North America: the Chatbot-Based Shopping Assistant market is projected to increase from US$ million in 2026 to US$ million by 2032, reflecting a CAGR of % over 2026–2032. Europe: the Chatbot-Based Shopping Assistant market is projected to rise from US$ million in 2026 to US$ million by 2032, registering a CAGR of % over 2026–2032. Asia Pacific: the Chatbot-Based Shopping Assistant market is expected to grow from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026–2032. Leading global service providers of Chatbot-Based Shopping Assistant include Amazon (Alexa Shopping), Google (Google Shopping AI), Alibaba (AliMe), JD.com (Jingdong Smart Guide), Shopify (Shopify Assistant), Walmart Labs, Salesforce Einstein, Kore.ai and LivePerson and among others; in 2025, the top three vendors together accounted for approximately % of global revenue.
Report Scope
Read the full market overview
This report quantifies the global Chatbot-Based Shopping Assistant market in terms of revenue (US$ million) and, where applicable, service volume (k units), using 2024 as the base year and providing annual historical and forecast data for 2021–2032.
It standardizes definitions of service Types and end-use Applications, harmonizes provider attribution, and delivers comparable time series by company, Type, Application, and region or country, including indicative price bands (US$/k units) and concentration ratios (CR5/CR10). Outputs are intended to support service design, budgeting, capacity planning, and benchmarking for providers, platforms, channel partners, and investors; the report also reviews technology shifts and notable service innovations relevant to Chatbot-Based Shopping Assistant.
Key Companies & Market Share Insights
This section profiles leading service providers with 2021–2025 results and a 2026–2032 outlook—covering revenue, market share, price bands, service portfolio and client mix, regional and channel mix, and key developments (M&A, network expansion, certifications). It also provides global revenue, average price, and—where applicable—volume metrics by provider, and calculates CR5/CR10 and rank changes to support comparative benchmarking.
Chatbot-Based Shopping Assistant Market by Company
Amazon (Alexa Shopping)
Google (Google Shopping AI)
Alibaba (AliMe)
JD.com (Jingdong Smart Guide)
Shopify (Shopify Assistant)
Walmart Labs
Salesforce Einstein
Kore.ai
LivePerson
Freshworks
Chatbot-Based Shopping Assistant Segment by Type
Mobile App-Based Assistant
Web-Based Assistant
In-Store Digital Assistant
Social Media Embedded Assistant
Chatbot-Based Shopping Assistant Segment by Application
E-commerce Platforms
Retail Stores
Brand Official Websites
Social Media Shops
Customer Service Centers
Others
Chatbot-Based Shopping Assistant Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Spain
Russia
Netherlands
Nordic Countries
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Saudi Arabia
Israel
United Arab Emirates
Turkey
Iran
Egypt
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Chatbot-Based Shopping Assistant market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Chatbot-Based Shopping Assistant and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Chatbot-Based Shopping Assistant.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of Chatbot-Based Shopping Assistant companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, South America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
More report detail
Tables and figures
Scope & coverage.
Types
- Mobile App-Based Assistant
- Web-Based Assistant
- In-Store Digital Assistant
- Social Media Embedded Assistant
Applications
- E-commerce Platforms
- Retail Stores
- Brand Official Websites
- Social Media Shops
- Customer Service Centers
- Others
Companies covered
- Amazon (Alexa Shopping)
- Google (Google Shopping AI)
- Alibaba (AliMe)
- JD.com (Jingdong Smart Guide)
- Shopify (Shopify Assistant)
- Walmart Labs
- Salesforce Einstein
- Kore.ai
- LivePerson
- Freshworks
Inside the report.
1 Preface
- 1.1 Scope of Report
- 1.2 Reasons for Doing This Study
- 1.3 Research Methodology
- 1.4 Research Process
- 1.5 Data Source
- 1.5.1 Secondary Sources
- 1.5.2 Primary Sources
2 Market Overview
- 2.1 Product Definition
- 2.2 Chatbot-Based Shopping Assistant by Type
- 2.2.1 Market Value Comparison by Type (2021 VS 2025 VS 2032)
- 2.2.2 Mobile App-Based Assistant
- 2.2.3 Web-Based Assistant
- 2.2.4 In-Store Digital Assistant
- 2.2.5 Social Media Embedded Assistant
- 2.3 Chatbot-Based Shopping Assistant by Application
- 2.3.1 Market Value Comparison by Application (2021 VS 2025 VS 2032)
- 2.3.2 E-commerce Platforms
- 2.3.3 Retail Stores
- 2.3.4 Brand Official Websites
- 2.3.5 Social Media Shops
- 2.3.6 Customer Service Centers
- 2.3.7 Others
- 2.4 Assumptions and Limitations
3 Chatbot-Based Shopping Assistant Breakdown Data by Type
- 3.1 Global Chatbot-Based Shopping Assistant Historic Market Size by Type (2021-2026)
- 3.2 Global Chatbot-Based Shopping Assistant Forecasted Market Size by Type (2027-2032)
4 Chatbot-Based Shopping Assistant Breakdown Data by Application
- 4.1 Global Chatbot-Based Shopping Assistant Historic Market Size by Application (2021-2026)
- 4.2 Global Chatbot-Based Shopping Assistant Forecasted Market Size by Application (2027-2032)
5 Global Growth Trends
- 5.1 Global Chatbot-Based Shopping Assistant Market Perspective (2021-2032)
- 5.2 Global Chatbot-Based Shopping Assistant Growth Trends by Region
- 5.2.1 Global Chatbot-Based Shopping Assistant Market Size by Region: 2021 VS 2025 VS 2032
- 5.2.2 Chatbot-Based Shopping Assistant Historic Market Size by Region (2021-2026)
- 5.2.3 Chatbot-Based Shopping Assistant Forecasted Market Size by Region (2027-2032)
- 5.3 Chatbot-Based Shopping Assistant Market Dynamics
- 5.3.1 Chatbot-Based Shopping Assistant Industry Trends
- 5.3.2 Chatbot-Based Shopping Assistant Market Drivers
- 5.3.3 Chatbot-Based Shopping Assistant Market Challenges
- 5.3.4 Chatbot-Based Shopping Assistant Market Restraints
6 Market Competitive Landscape by Players
- 6.1 Global Top Chatbot-Based Shopping Assistant Players by Revenue
- 6.1.1 Global Top Chatbot-Based Shopping Assistant Players by Revenue (2021-2026)
- 6.1.2 Global Chatbot-Based Shopping Assistant Revenue Market Share by Players (2021-2026)
- 6.2 Global Chatbot-Based Shopping Assistant Industry Players Ranking, 2023 VS 2024 VS 2025
- 6.3 Global Key Players of Chatbot-Based Shopping Assistant Head Office and Area Served
- 6.4 Global Chatbot-Based Shopping Assistant Players, Product Type & Application
- 6.5 Global Chatbot-Based Shopping Assistant Manufacturers Established Date
- 6.6 Global Chatbot-Based Shopping Assistant Market CR5 and HHI
- 6.7 Global Players Mergers & Acquisition
7 North America
- 7.1 North America Chatbot-Based Shopping Assistant Market Size (2021-2032)
- 7.2 North America Chatbot-Based Shopping Assistant Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 7.3 North America Chatbot-Based Shopping Assistant Market Size by Country (2021-2026)
- 7.4 North America Chatbot-Based Shopping Assistant Market Size by Country (2027-2032)
- 7.5 United States
- 7.5 United States
- 7.6 Canada
- 7.7 Mexico
8 Europe
- 8.1 Europe Chatbot-Based Shopping Assistant Market Size (2021-2032)
- 8.2 Europe Chatbot-Based Shopping Assistant Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 8.3 Europe Chatbot-Based Shopping Assistant Market Size by Country (2021-2026)
- 8.4 Europe Chatbot-Based Shopping Assistant Market Size by Country (2027-2032)
- 8.5 Germany
- 8.6 France
- 8.7 U.K.
- 8.8 Italy
- 8.9 Spain
- 8.10 Russia
- 8.11 Netherlands
- 8.12 Nordic Countries
9 Asia-Pacific
- 9.1 Asia-Pacific Chatbot-Based Shopping Assistant Market Size (2021-2032)
- 9.2 Asia-Pacific Chatbot-Based Shopping Assistant Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 9.3 Asia-Pacific Chatbot-Based Shopping Assistant Market Size by Country (2021-2026)
- 9.4 Asia-Pacific Chatbot-Based Shopping Assistant Market Size by Country (2027-2032)
- 9.5 China
- 9.6 Japan
- 9.7 South Korea
- 9.8 India
- 9.9 Australia
- 9.10 China Taiwan
- 9.11 Southeast Asia
10 South America
- 10.1 South America Chatbot-Based Shopping Assistant Market Size (2021-2032)
- 10.2 South America Chatbot-Based Shopping Assistant Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 10.3 South America Chatbot-Based Shopping Assistant Market Size by Country (2021-2026)
- 10.4 South America Chatbot-Based Shopping Assistant Market Size by Country (2027-2032)
- 10.5 Brazil
- 10.6 Argentina
- 10.7 Chile
- 10.8 Colombia
- 10.9 Peru
11 Middle East & Africa
- 11.1 Middle East & Africa Chatbot-Based Shopping Assistant Market Size (2021-2032)
- 11.2 Middle East & Africa Chatbot-Based Shopping Assistant Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 11.3 Middle East & Africa Chatbot-Based Shopping Assistant Market Size by Country (2021-2026)
- 11.4 Middle East & Africa Chatbot-Based Shopping Assistant Market Size by Country (2027-2032)
- 11.5 Saudi Arabia
- 11.6 Israel
- 11.7 United Arab Emirates
- 11.8 Turkey
- 11.9 Iran
- 11.10 Egypt
12 Players Profiled
- 12.1 Amazon (Alexa Shopping)
- 12.1.1 Amazon (Alexa Shopping) Company Information
- 12.1.2 Amazon (Alexa Shopping) Business Overview
- 12.1.3 Amazon (Alexa Shopping) Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.1.4 Amazon (Alexa Shopping) Chatbot-Based Shopping Assistant Product Portfolio
- 12.1.5 Amazon (Alexa Shopping) Recent Developments
- 12.2 Google (Google Shopping AI)
- 12.2.1 Google (Google Shopping AI) Company Information
- 12.2.2 Google (Google Shopping AI) Business Overview
- 12.2.3 Google (Google Shopping AI) Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.2.4 Google (Google Shopping AI) Chatbot-Based Shopping Assistant Product Portfolio
- 12.2.5 Google (Google Shopping AI) Recent Developments
- 12.3 Alibaba (AliMe)
- 12.3.1 Alibaba (AliMe) Company Information
- 12.3.2 Alibaba (AliMe) Business Overview
- 12.3.3 Alibaba (AliMe) Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.3.4 Alibaba (AliMe) Chatbot-Based Shopping Assistant Product Portfolio
- 12.3.5 Alibaba (AliMe) Recent Developments
- 12.4 JD.com (Jingdong Smart Guide)
- 12.4.1 JD.com (Jingdong Smart Guide) Company Information
- 12.4.2 JD.com (Jingdong Smart Guide) Business Overview
- 12.4.3 JD.com (Jingdong Smart Guide) Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.4.4 JD.com (Jingdong Smart Guide) Chatbot-Based Shopping Assistant Product Portfolio
- 12.4.5 JD.com (Jingdong Smart Guide) Recent Developments
- 12.5 Shopify (Shopify Assistant)
- 12.5.1 Shopify (Shopify Assistant) Company Information
- 12.5.2 Shopify (Shopify Assistant) Business Overview
- 12.5.3 Shopify (Shopify Assistant) Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.5.4 Shopify (Shopify Assistant) Chatbot-Based Shopping Assistant Product Portfolio
- 12.5.5 Shopify (Shopify Assistant) Recent Developments
- 12.6 Walmart Labs
- 12.6.1 Walmart Labs Company Information
- 12.6.2 Walmart Labs Business Overview
- 12.6.3 Walmart Labs Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.6.4 Walmart Labs Chatbot-Based Shopping Assistant Product Portfolio
- 12.6.5 Walmart Labs Recent Developments
- 12.7 Salesforce Einstein
- 12.7.1 Salesforce Einstein Company Information
- 12.7.2 Salesforce Einstein Business Overview
- 12.7.3 Salesforce Einstein Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.7.4 Salesforce Einstein Chatbot-Based Shopping Assistant Product Portfolio
- 12.7.5 Salesforce Einstein Recent Developments
- 12.8 Kore.ai
- 12.8.1 Kore.ai Company Information
- 12.8.2 Kore.ai Business Overview
- 12.8.3 Kore.ai Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.8.4 Kore.ai Chatbot-Based Shopping Assistant Product Portfolio
- 12.8.5 Kore.ai Recent Developments
- 12.9 LivePerson
- 12.9.1 LivePerson Company Information
- 12.9.2 LivePerson Business Overview
- 12.9.3 LivePerson Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.9.4 LivePerson Chatbot-Based Shopping Assistant Product Portfolio
- 12.9.5 LivePerson Recent Developments
- 12.10 Freshworks
- 12.10.1 Freshworks Company Information
- 12.10.2 Freshworks Business Overview
- 12.10.3 Freshworks Revenue in Chatbot-Based Shopping Assistant Business (2021-2026)
- 12.10.4 Freshworks Chatbot-Based Shopping Assistant Product Portfolio
- 12.10.5 Freshworks Recent Developments
13 Report Conclusion
14 Disclaimer
GET THE RESEARCH
Choose your license.
Choose who needs access.
All options are for this report and research series.
PDF by email within 3–5 working days after payment confirmation.
Talk to an analyst