Selected research
Market Structure
Global Conversational AI Technology Market by Size, by Type, by Application, by Region, History and Forecast 2021-2032
Market perspective
The global Conversational AI Technology market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a CAGR of xx% over 2026-2032.
The US & Canada market for Conversational AI Technology is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.
The Europe market for Conversational AI Technology is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.
Read the full market overview
The Asia Pacific market for Conversational AI Technology is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.
The China market for Conversational AI Technology is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.
Leading global manufacturers of Conversational AI Technology include SAP, IBM, Microsoft, Ada, Kore.ai, Conversica, LivePerson, Genesys and Boost.ai, among others. In 2025, the top three vendors together accounted for approximately % of global revenue.
Report Includes
This report provides an overview of the global Conversational AI Technology market and its size, analyzing global market trends based on historical revenue data for 2021-2025, estimates for 2026, and projected CAGRs through 2032.
The study covers key producers of Conversational AI Technology and revenue in major regions and countries, assesses future market potential, and highlights priority regions and countries for segmenting the market into sub-sectors, with country-specific market value data for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, the Middle East, Africa, and other countries.
The report also presents Conversational AI Technology revenue, market share, and industry ranking for the main manufacturers for 2021-2026, identifies the major stakeholders in the global market, and analyzes their competitive landscape and market positioning based on recent developments and segmental revenues.
In addition, the report analyzes segment data by Type and Application—covering revenue and growth rates—for 2021-2032, and evaluates and forecasts the Conversational AI Technology market size, projected growth trends, production technologies, key applications, and end-use industries.
Conversational AI Technology Segment by Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Conversational AI Technology Segment by Type
Web Conversational AI
App Conversational AI
Conversational AI Technology Segment by Application
Large Enterprises
SMEs
Conversational AI Technology Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries
Study Objectives
1. To analyze and research the global status and future forecast, involving, production, value, consumption, growth rate (CAGR), market share, historical and forecast.
2. To present the key manufacturers, capacity, production, revenue, market share, and Recent Developments.
3. To split the breakdown data by regions, type, manufacturers, and Application.
4. To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints, and risks.
5. To identify significant trends, drivers, influence factors in global and regions.
6. To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Conversational AI Technology market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Conversational AI Technology and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market.
5. This report helps stakeholders to gain insights into which regions to target globally.
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Conversational AI Technology.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. Revenue of Conversational AI Technology in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global Conversational AI Technology industry.
Chapter 3: Detailed analysis of Conversational AI Technology companies' competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Conversational AI Technologyrevenue, gross margin, and recent development, etc.
Chapter 7: North America (US & Canada) by type, by application and by country, revenue for each segment.
Chapter 8: Europe by type, by application and by country, revenue for each segment.
Chapter 9: China by type, and by application, revenue for each segment.
Chapter 10: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 11: South America, Middle East & Africa by type, by application and by country, revenue for each segment.
Chapter 12: Concluding Insights of the report.
More report detail
Tables and figures
Scope & coverage.
Types
- Web Conversational AI
- App Conversational AI
Applications
- Large Enterprises
- SMEs
Companies covered
- SAP
- IBM
- Microsoft
- Ada
- Kore.ai
- Conversica
- LivePerson
- Genesys
- Boost.ai
- Kata.ai
- Cognigy
- OneReach.ai
- Avaamo
- Just AI
- Kasisto
- Active.Ai
- Solvvy
- Certainly
- Hyro
- Mindsay
Inside the report.
1 Market Overview
- 1.1 Product Definition
- 1.2 Market Analysis by Type
- 1.2.1 Global Conversational AI Technology Market Size Growth Rate by Type: 2021 VS 2025 VS 2032
- 1.2.2 Web Conversational AI
- 1.2.3 App Conversational AI
- 1.3 Market Analysis by Application
- 1.3.1 Global Conversational AI Technology Market Size Growth Rate by Application: 2021 VS 2025 VS 2032
- 1.3.2 Large Enterprises
- 1.3.3 SMEs
- 1.4 Global Market Growth Prospects
- 1.5 Global Conversational AI Technology Growth Trends by Region
- 1.5.1 Global Conversational AI Technology Market Size by Region: 2021 VS 2025 VS 2032
- 1.5.2 Conversational AI Technology Market Size by Region (2021-2026)
- 1.5.3 Conversational AI Technology Market Size by Region (2027-2032)
- 1.6 Assumptions and Limitations
- 1.7 Study Goals and Objectives
- 1.8 Years Considered
2 Global Conversational AI Technology Market Dynamics
- 2.1 Conversational AI Technology Industry Trends
- 2.2 Conversational AI Technology Industry Drivers
- 2.3 Conversational AI Technology Industry Opportunities and Challenges
- 2.4 Conversational AI Technology Industry Restraints
3 Competitive Landscape by Company
- 3.1 Global Conversational AI Technology Revenue by Company (2021-2026)
- 3.2 Global Conversational AI Technology Players Revenue Ranking, 2024 VS 2025 VS 2026
- 3.3 Global Conversational AI Technology Key Company Head office and Area Served
- 3.4 Global Conversational AI Technology Company, Product Type & Application
- 3.5 Global Conversational AI Technology Company Establishment Date
- 3.6 Market Competitive Analysis
- 3.6.1 Global Conversational AI Technology Market CR5 and HHI
- 3.6.2 Global Top 5 and 10 Conversational AI Technology Players Market Share by Revenue in 2025
- 3.6.3 2025 Conversational AI Technology Tier 1, Tier 2, and Tier 3
4 Conversational AI Technology Market by Type
- 4.1 Global Conversational AI Technology Market Size by Type (2021 VS 2025 VS 2032)
- 4.2 Global Conversational AI Technology Market Size by Type (2021-2032)
- 4.3 Global Conversational AI Technology Market Size Share by Type (2021-2032)
5 Conversational AI Technology Market by Application
- 5.1 Global Conversational AI Technology Market Size by Application (2021 VS 2025 VS 2032)
- 5.2 Global Conversational AI Technology Market Size by Application (2021-2032)
- 5.3 Global Conversational AI Technology Market Size Share by Application (2021-2032)
6 Company Profiles
- 6.1 SAP
- 6.1.1 SAP Company Information
- 6.1.2 SAP Business Overview
- 6.1.3 SAP Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.1.4 SAP Conversational AI Technology Product Portfolio
- 6.1.5 SAP Recent Developments
- 6.2 IBM
- 6.2.1 IBM Company Information
- 6.2.2 IBM Business Overview
- 6.2.3 IBM Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.2.4 IBM Conversational AI Technology Product Portfolio
- 6.2.5 IBM Recent Developments
- 6.3 Microsoft
- 6.3.1 Microsoft Company Information
- 6.3.2 Microsoft Business Overview
- 6.3.3 Microsoft Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.3.4 Microsoft Conversational AI Technology Product Portfolio
- 6.3.5 Microsoft Recent Developments
- 6.4 Ada
- 6.4.1 Ada Company Information
- 6.4.2 Ada Business Overview
- 6.4.3 Ada Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.4.4 Ada Conversational AI Technology Product Portfolio
- 6.4.5 Ada Recent Developments
- 6.5 Kore.ai
- 6.5.1 Kore.ai Company Information
- 6.5.2 Kore.ai Business Overview
- 6.5.3 Kore.ai Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.5.4 Kore.ai Conversational AI Technology Product Portfolio
- 6.5.5 Kore.ai Recent Developments
- 6.6 Conversica
- 6.6.1 Conversica Company Information
- 6.6.2 Conversica Business Overview
- 6.6.3 Conversica Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.6.4 Conversica Conversational AI Technology Product Portfolio
- 6.6.5 Conversica Recent Developments
- 6.7 LivePerson
- 6.7.1 LivePerson Company Information
- 6.7.2 LivePerson Business Overview
- 6.7.3 LivePerson Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.7.4 LivePerson Conversational AI Technology Product Portfolio
- 6.7.5 LivePerson Recent Developments
- 6.8 Genesys
- 6.8.1 Genesys Company Information
- 6.8.2 Genesys Business Overview
- 6.8.3 Genesys Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.8.4 Genesys Conversational AI Technology Product Portfolio
- 6.8.5 Genesys Recent Developments
- 6.9 Boost.ai
- 6.9.1 Boost.ai Company Information
- 6.9.2 Boost.ai Business Overview
- 6.9.3 Boost.ai Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.9.4 Boost.ai Conversational AI Technology Product Portfolio
- 6.9.5 Boost.ai Recent Developments
- 6.10 Kata.ai
- 6.10.1 Kata.ai Company Information
- 6.10.2 Kata.ai Business Overview
- 6.10.3 Kata.ai Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.10.4 Kata.ai Conversational AI Technology Product Portfolio
- 6.10.5 Kata.ai Recent Developments
- 6.11 Cognigy
- 6.11.1 Cognigy Company Information
- 6.11.2 Cognigy Business Overview
- 6.11.3 Cognigy Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.11.4 Cognigy Conversational AI Technology Product Portfolio
- 6.11.5 Cognigy Recent Developments
- 6.12 OneReach.ai
- 6.12.1 OneReach.ai Company Information
- 6.12.2 OneReach.ai Business Overview
- 6.12.3 OneReach.ai Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.12.4 OneReach.ai Conversational AI Technology Product Portfolio
- 6.12.5 OneReach.ai Recent Developments
- 6.13 Avaamo
- 6.13.1 Avaamo Company Information
- 6.13.2 Avaamo Business Overview
- 6.13.3 Avaamo Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.13.4 Avaamo Conversational AI Technology Product Portfolio
- 6.13.5 Avaamo Recent Developments
- 6.14 Just AI
- 6.14.1 Just AI Company Information
- 6.14.2 Just AI Business Overview
- 6.14.3 Just AI Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.14.4 Just AI Conversational AI Technology Product Portfolio
- 6.14.5 Just AI Recent Developments
- 6.15 Kasisto
- 6.15.1 Kasisto Company Information
- 6.15.2 Kasisto Business Overview
- 6.15.3 Kasisto Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.15.4 Kasisto Conversational AI Technology Product Portfolio
- 6.15.5 Kasisto Recent Developments
- 6.16 Active.Ai
- 6.16.1 Active.Ai Company Information
- 6.16.2 Active.Ai Business Overview
- 6.16.3 Active.Ai Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.16.4 Active.Ai Conversational AI Technology Product Portfolio
- 6.16.5 Active.Ai Recent Developments
- 6.17 Solvvy
- 6.17.1 Solvvy Company Information
- 6.17.2 Solvvy Business Overview
- 6.17.3 Solvvy Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.17.4 Solvvy Conversational AI Technology Product Portfolio
- 6.17.5 Solvvy Recent Developments
- 6.18 Certainly
- 6.18.1 Certainly Company Information
- 6.18.2 Certainly Business Overview
- 6.18.3 Certainly Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.18.4 Certainly Conversational AI Technology Product Portfolio
- 6.18.5 Certainly Recent Developments
- 6.19 Hyro
- 6.19.1 Hyro Company Information
- 6.19.2 Hyro Business Overview
- 6.19.3 Hyro Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.19.4 Hyro Conversational AI Technology Product Portfolio
- 6.19.5 Hyro Recent Developments
- 6.20 Mindsay
- 6.20.1 Mindsay Company Information
- 6.20.2 Mindsay Business Overview
- 6.20.3 Mindsay Conversational AI Technology Revenue and Gross Margin (US$ Million) & (2021-2026)
- 6.20.4 Mindsay Conversational AI Technology Product Portfolio
- 6.20.5 Mindsay Recent Developments
7 North America
- 7.1 North America Conversational AI Technology Market Size (2021-2032)
- 7.2 North America Conversational AI Technology Market Size by Type
- 7.2.1 North America Conversational AI Technology Market Size by Type (2021-2026)
- 7.2.2 North America Conversational AI Technology Market Size by Type (2027-2032)
- 7.2.3 North America Conversational AI Technology Market Share by Type (2021-2032)
- 7.3 North America Conversational AI Technology Market Size by Application
- 7.3.1 North America Conversational AI Technology Market Size by Application (2021-2026)
- 7.3.2 North America Conversational AI Technology Market Size by Application (2027-2032)
- 7.3.3 North America Conversational AI Technology Market Share by Application (2021-2032)
- 7.4 North America Conversational AI Technology Market Size by Country
- 7.4.1 North America Conversational AI Technology Market Size by Country (2021 VS 2025 VS 2032)
- 7.4.2 North America Conversational AI Technology Market Size by Country (2021-2026)
- 7.4.3 North America Conversational AI Technology Market Size by Country (2027-2032)
- 7.4.4 North America Conversational AI Technology Market Share by Country (2021-2032)
- 7.4.5 United States
- 7.4.6 Canada
- 7.4.7 Mexico
8 Europe
- 8.1 Europe Conversational AI Technology Market Size (2021-2032)
- 8.2 Europe Conversational AI Technology Market Size by Type
- 8.2.1 Europe Conversational AI Technology Market Size by Type (2021-2026)
- 8.2.2 Europe Conversational AI Technology Market Size by Type (2027-2032)
- 8.2.3 Europe Conversational AI Technology Market Share by Type (2021-2032)
- 8.3 Europe Conversational AI Technology Market Size by Application
- 8.3.1 Europe Conversational AI Technology Market Size by Application (2021-2026)
- 8.3.2 Europe Conversational AI Technology Market Size by Application (2027-2032)
- 8.3.3 Europe Conversational AI Technology Market Share by Application (2021-2032)
- 8.4 Europe Conversational AI Technology Market Size by Country
- 8.4.1 Europe Conversational AI Technology Market Size by Country (2021 VS 2025 VS 2032)
- 8.4.2 Europe Conversational AI Technology Market Size by Country (2021-2026)
- 8.4.3 Europe Conversational AI Technology Market Size by Country (2027-2032)
- 8.4.4 Europe Conversational AI Technology Market Share by Country (2021-2032)
- 8.4.5 Germany
- 8.4.6 France
- 8.4.7 U.K.
- 8.4.8 Italy
- 8.4.9 Russia
- 8.4.10 Nordic Countries
9 China
- 9.1 China Conversational AI Technology Market Size (2021-2032)
- 9.2 China Conversational AI Technology Market Size by Type
- 9.2.1 China Conversational AI Technology Market Size by Type (2021-2026)
- 9.2.2 China Conversational AI Technology Market Size by Type (2027-2032)
- 9.2.3 China Conversational AI Technology Market Share by Type (2021-2032)
- 9.3 China Conversational AI Technology Market Size by Application
- 9.3.1 China Conversational AI Technology Market Size by Application (2021-2026)
- 9.3.2 China Conversational AI Technology Market Size by Application (2027-2032)
- 9.3.3 China Conversational AI Technology Market Share by Application (2021-2032)
10 Asia (Excluding China)
- 10.1 Asia Conversational AI Technology Market Size (2021-2032)
- 10.2 Asia Conversational AI Technology Market Size by Type
- 10.2.1 Asia Conversational AI Technology Market Size by Type (2021-2026)
- 10.2.2 Asia Conversational AI Technology Market Size by Type (2027-2032)
- 10.2.3 Asia Conversational AI Technology Market Share by Type (2021-2032)
- 10.3 Asia Conversational AI Technology Market Size by Application
- 10.3.1 Asia Conversational AI Technology Market Size by Application (2021-2026)
- 10.3.2 Asia Conversational AI Technology Market Size by Application (2027-2032)
- 10.3.3 Asia Conversational AI Technology Market Share by Application (2021-2032)
- 10.4 Asia Conversational AI Technology Market Size by Country
- 10.4.1 Asia Conversational AI Technology Market Size by Country (2021 VS 2025 VS 2032)
- 10.4.2 Asia Conversational AI Technology Market Size by Country (2021-2026)
- 10.4.3 Asia Conversational AI Technology Market Size by Country (2027-2032)
- 10.4.4 Asia Conversational AI Technology Market Share by Country (2021-2032)
- 10.4.5 Japan
- 10.4.6 South Korea
- 10.4.7 Taiwan
- 10.4.8 Southeast Asia
- 10.4.9 India
- 10.4.10 Australia
11 South America, Middle East & Africa
- 11.1 South America, Middle East & Africa Conversational AI Technology Market Size (2021-2032)
- 11.2 South America, Middle East & Africa Conversational AI Technology Market Size by Type
- 11.2.1 South America, Middle East & Africa Conversational AI Technology Market Size by Type (2021-2026)
- 11.2.2 South America, Middle East & Africa Conversational AI Technology Market Size by Type (2027-2032)
- 11.2.3 South America, Middle East & Africa Conversational AI Technology Market Share by Type (2021-2032)
- 11.3 South America, Middle East & Africa Conversational AI Technology Market Size by Application
- 11.3.1 South America, Middle East & Africa Conversational AI Technology Market Size by Application (2021-2026)
- 11.3.2 South America, Middle East & Africa Conversational AI Technology Market Size by Application (2027-2032)
- 11.3.3 South America, Middle East & Africa Conversational AI Technology Market Share by Application (2021-2032)
- 11.4 South America, Middle East & Africa Conversational AI Technology Market Size by Country
- 11.4.1 South America, Middle East & Africa Conversational AI Technology Market Size by Country (2021 VS 2025 VS 2032)
- 11.4.2 South America, Middle East & Africa Conversational AI Technology Market Size by Country (2021-2026)
- 11.4.3 South America, Middle East & Africa Conversational AI Technology Market Size by Country (2027-2032)
- 11.4.4 South America, Middle East & Africa Conversational AI Technology Market Share by Country (2021-2032)
- 11.4.5 Brazil
- 11.4.6 South Africa
- 11.4.7 Saudi Arabia
- 11.4.8 Turkey
- 11.4.9 Argentina
- 11.4.9 UAE
- 11.4.9 Egypt
- 11.4.9 Chile
12 Concluding Insights
13 Appendix
- 13.1 Reasons for Doing This Study
- 13.2 Research Methodology
- 13.3 Research Process
- 13.4 Authors List of This Report
- 13.5 Data Source
- 13.5.1 Secondary Sources
- 13.5.2 Primary Sources
- 13.6 Disclaimer
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