APO RESEARCH · REPORT
Enterprise-level Multimodal Conversational AI Platform
Selected research
Industry Growth & Trends
Global Enterprise-level Multimodal Conversational AI Platform Industry Growth and Trends Forecast to 2032
Market perspective
According to APO Research, the global Enterprise-level Multimodal Conversational AI Platform market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a CAGR of xx% over 2026-2032.
The North America market for Enterprise-level Multimodal Conversational AI Platform is projected to increase from US$ million in 2026 to US$ million by 2032, corresponding to a CAGR of % over 2026-2032.
The Europe market for Enterprise-level Multimodal Conversational AI Platform is projected to increase from US$ million in 2026 to US$ million by 2032, registering a CAGR of % over 2026-2032.
Read the full market overview
The Asia Pacific market for Enterprise-level Multimodal Conversational AI Platform is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.
Leading global companies in the Enterprise-level Multimodal Conversational AI Platform market include IBM Watsonx Assistant, Amazon Lex, Yellow.ai, Cognigy, Aisera, Amelia, Boost.ai, Tars Technologies and Avaamo, among others. In 2025, the top three vendors together accounted for approximately % of global revenue.
Report Scope
This report provides a structured, data-driven view of the global Enterprise-level Multimodal Conversational AI Platform market, combining harmonized quantitative metrics with targeted qualitative insight to support business and growth strategy, market positioning, and capital allocation.
The Enterprise-level Multimodal Conversational AI Platform market size, estimates, and forecasts are presented in terms of revenue (US$ million), with 2025 as the base year and historical and forecast data for 2021-2032. The report segments the global Enterprise-level Multimodal Conversational AI Platform market by Type, Application, region/country, and company, provides regional market sizes at the segment level, profiles the competitive landscape and key players and their market ranks, and reviews technology trends and new product developments relevant to Enterprise-level Multimodal Conversational AI Platform.
Key Companies & Market Share Insights
This section analyzes the strategies and performance of leading companies in the global Enterprise-level Multimodal Conversational AI Platform market, including portfolio focus, innovation and product development, mergers and acquisitions, collaborations, and geographic expansion used to sustain or enhance competitive positions. It also summarizes recent corporate developments and key financial indicators and provides global revenue and gross margin data by manufacturer for 2021-2026, enabling benchmarking of scale, profitability, and market share and supporting assessment of market concentration through indicators such as CR5 and CR10.
Enterprise-level Multimodal Conversational AI Platform Market by Company
IBM Watsonx Assistant
Amazon Lex
Yellow.ai
Cognigy
Aisera
Amelia
Boost.ai
Tars Technologies
Avaamo
Oracle
Microsoft
Google Cloud
OpenAI
Flow XO
Customers.ai
Landbot.io
Ideta
Acquire
Feedyou
Intercom
Salesloft
Infobip
ProProfs ChatBot
Salesforce
Enterprise-level Multimodal Conversational AI Platform Segment by Type
Shallow Fusion Multimodal Platform
Deep Fusion Multimodal Platform
Enterprise-level Multimodal Conversational AI Platform Segment by Application
SMEs
Large Enterprises
Enterprise-level Multimodal Conversational AI Platform Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Spain
Netherlands
Switzerland
Sweden
Poland
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Egypt
South Africa
Israel
Türkiye
GCC Countries
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Enterprise-level Multimodal Conversational AI Platform market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Enterprise-level Multimodal Conversational AI Platform and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Enterprise-level Multimodal Conversational AI Platform.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2021-2025, 2026-2031). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 3: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 4: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 5: Detailed analysis of Enterprise-level Multimodal Conversational AI Platform companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 6: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter 7, 8, 9, 10 and 11: North America, Europe, Asia Pacific, South America, Middle East & Africa, revenue by country.
Chapter 12: Concluding Insights of the report
More report detail
Tables and figures
Scope & coverage.
Types
- Shallow Fusion Multimodal Platform
- Deep Fusion Multimodal Platform
Applications
- SMEs
- Large Enterprises
Companies covered
- IBM Watsonx Assistant
- Amazon Lex
- Yellow.ai
- Cognigy
- Aisera
- Amelia
- Boost.ai
- Tars Technologies
- Avaamo
- Oracle
- Microsoft
- Google Cloud
- OpenAI
- Flow XO
- Customers.ai
- Landbot.io
- Ideta
- Acquire
- Feedyou
- Intercom
- Salesloft
- Infobip
- ProProfs ChatBot
- Salesforce
Inside the report.
1 Market Overview
- 1.1 Product Definition
- 1.2 Global Market Growth Prospects
- 1.3 Global Enterprise-level Multimodal Conversational AI Platform Market Size Overview by Region 2021 VS 2025 VS 2032
- 1.4 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Region (2021-2032)
- 1.4.1 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Region (2021-2026)
- 1.4.2 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Region (2027-2032)
- 1.5 Key Regions Enterprise-level Multimodal Conversational AI Platform Market Size (2021-2032)
- 1.5.1 North America Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (2021-2032)
- 1.5.2 Europe Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (2021-2032)
- 1.5.3 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (2021-2032)
- 1.5.4 South America Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (2021-2032)
- 1.5.5 Middle East & Africa Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (2021-2032)
2 Enterprise-level Multimodal Conversational AI Platform Market by Type
- 2.1 Type Introduction
- 2.1.1 Shallow Fusion Multimodal Platform
- 2.1.2 Deep Fusion Multimodal Platform
- 2.2 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Type
- 2.2.1 Global Enterprise-level Multimodal Conversational AI Platform Market Size Overview by Type (2021-2032)
- 2.2.2 Global Enterprise-level Multimodal Conversational AI Platform Historic Market Size Review by Type (2021-2026)
- 2.2.3 Global Enterprise-level Multimodal Conversational AI Platform Market Size Forecasted by Type (2027-2032)
- 2.3 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Regions
- 2.3.1 North America Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Type (2021-2026)
- 2.3.2 Europe Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Type (2021-2026)
- 2.3.3 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Type (2021-2026)
- 2.3.4 South America Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Type (2021-2026)
- 2.3.5 Middle East and Africa Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Type (2021-2026)
3 Enterprise-level Multimodal Conversational AI Platform Market by Application
- 3.1 Type Introduction
- 3.1.1 SMEs
- 3.1.2 Large Enterprises
- 3.2 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Application
- 3.2.1 Global Enterprise-level Multimodal Conversational AI Platform Market Size Overview by Application (2021-2032)
- 3.2.2 Global Enterprise-level Multimodal Conversational AI Platform Historic Market Size Review by Application (2021-2026)
- 3.2.3 Global Enterprise-level Multimodal Conversational AI Platform Market Size Forecasted by Application (2027-2032)
- 3.3 Global Enterprise-level Multimodal Conversational AI Platform Market Size by Regions
- 3.3.1 North America Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Application (2021-2026)
- 3.3.2 Europe Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Application (2021-2026)
- 3.3.3 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Application (2021-2026)
- 3.3.4 South America Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Application (2021-2026)
- 3.3.5 Middle East and Africa Enterprise-level Multimodal Conversational AI Platform Market Size Breakdown by Application (2021-2026)
4 Global Market Dynamics
- 4.1 Enterprise-level Multimodal Conversational AI Platform Industry Trends
- 4.2 Enterprise-level Multimodal Conversational AI Platform Industry Drivers
- 4.3 Enterprise-level Multimodal Conversational AI Platform Industry Opportunities and Challenges
- 4.4 Enterprise-level Multimodal Conversational AI Platform Industry Restraints
5 Competitive Insights by Company
- 5.1 Global Top Players by Enterprise-level Multimodal Conversational AI Platform Revenue (2021-2026)
- 5.2 Global Enterprise-level Multimodal Conversational AI Platform Industry Company Ranking, 2024 VS 2025 VS 2026
- 5.3 Global Enterprise-level Multimodal Conversational AI Platform Key Company Headquarters & Area Served
- 5.4 Global Enterprise-level Multimodal Conversational AI Platform Company, Product Type & Application
- 5.5 Global Enterprise-level Multimodal Conversational AI Platform Company Commercialization Time
- 5.6 Market Competitive Analysis
- 5.6.1 Global Enterprise-level Multimodal Conversational AI Platform Market CR5 and HHI
- 5.6.2 Global Top 5 and 10 Enterprise-level Multimodal Conversational AI Platform Players Market Share by Revenue in 2025
- 5.6.3 2025 Enterprise-level Multimodal Conversational AI Platform Tier 1, Tier 2, and Tier 3
6 Company Profiles
- 6.1 IBM Watsonx Assistant
- 6.1.1 IBM Watsonx Assistant Company Information
- 6.1.2 IBM Watsonx Assistant Business Overview
- 6.1.3 IBM Watsonx Assistant Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.1.4 IBM Watsonx Assistant Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.1.5 IBM Watsonx Assistant Recent Developments
- 6.2 Amazon Lex
- 6.2.1 Amazon Lex Company Information
- 6.2.2 Amazon Lex Business Overview
- 6.2.3 Amazon Lex Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.2.4 Amazon Lex Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.2.5 Amazon Lex Recent Developments
- 6.3 Yellow.ai
- 6.3.1 Yellow.ai Company Information
- 6.3.2 Yellow.ai Business Overview
- 6.3.3 Yellow.ai Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.3.4 Yellow.ai Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.3.5 Yellow.ai Recent Developments
- 6.4 Cognigy
- 6.4.1 Cognigy Company Information
- 6.4.2 Cognigy Business Overview
- 6.4.3 Cognigy Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.4.4 Cognigy Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.4.5 Cognigy Recent Developments
- 6.5 Aisera
- 6.5.1 Aisera Company Information
- 6.5.2 Aisera Business Overview
- 6.5.3 Aisera Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.5.4 Aisera Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.5.5 Aisera Recent Developments
- 6.6 Amelia
- 6.6.1 Amelia Company Information
- 6.6.2 Amelia Business Overview
- 6.6.3 Amelia Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.6.4 Amelia Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.6.5 Amelia Recent Developments
- 6.7 Boost.ai
- 6.7.1 Boost.ai Company Information
- 6.7.2 Boost.ai Business Overview
- 6.7.3 Boost.ai Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.7.4 Boost.ai Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.7.5 Boost.ai Recent Developments
- 6.8 Tars Technologies
- 6.8.1 Tars Technologies Company Information
- 6.8.2 Tars Technologies Business Overview
- 6.8.3 Tars Technologies Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.8.4 Tars Technologies Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.8.5 Tars Technologies Recent Developments
- 6.9 Avaamo
- 6.9.1 Avaamo Company Information
- 6.9.2 Avaamo Business Overview
- 6.9.3 Avaamo Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.9.4 Avaamo Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.9.5 Avaamo Recent Developments
- 6.10 Oracle
- 6.10.1 Oracle Company Information
- 6.10.2 Oracle Business Overview
- 6.10.3 Oracle Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.10.4 Oracle Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.10.5 Oracle Recent Developments
- 6.11 Microsoft
- 6.11.1 Microsoft Company Information
- 6.11.2 Microsoft Business Overview
- 6.11.3 Microsoft Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.11.4 Microsoft Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.11.5 Microsoft Recent Developments
- 6.12 Google Cloud
- 6.12.1 Google Cloud Company Information
- 6.12.2 Google Cloud Business Overview
- 6.12.3 Google Cloud Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.12.4 Google Cloud Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.12.5 Google Cloud Recent Developments
- 6.13 OpenAI
- 6.13.1 OpenAI Company Information
- 6.13.2 OpenAI Business Overview
- 6.13.3 OpenAI Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.13.4 OpenAI Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.13.5 OpenAI Recent Developments
- 6.14 Flow XO
- 6.14.1 Flow XO Company Information
- 6.14.2 Flow XO Business Overview
- 6.14.3 Flow XO Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.14.4 Flow XO Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.14.5 Flow XO Recent Developments
- 6.15 Customers.ai
- 6.15.1 Customers.ai Company Information
- 6.15.2 Customers.ai Business Overview
- 6.15.3 Customers.ai Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.15.4 Customers.ai Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.15.5 Customers.ai Recent Developments
- 6.16 Landbot.io
- 6.16.1 Landbot.io Company Information
- 6.16.2 Landbot.io Business Overview
- 6.16.3 Landbot.io Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.16.4 Landbot.io Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.16.5 Landbot.io Recent Developments
- 6.17 Ideta
- 6.17.1 Ideta Company Information
- 6.17.2 Ideta Business Overview
- 6.17.3 Ideta Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.17.4 Ideta Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.17.5 Ideta Recent Developments
- 6.18 Acquire
- 6.18.1 Acquire Company Information
- 6.18.2 Acquire Business Overview
- 6.18.3 Acquire Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.18.4 Acquire Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.18.5 Acquire Recent Developments
- 6.19 Feedyou
- 6.19.1 Feedyou Company Information
- 6.19.2 Feedyou Business Overview
- 6.19.3 Feedyou Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.19.4 Feedyou Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.19.5 Feedyou Recent Developments
- 6.20 Intercom
- 6.20.1 Intercom Company Information
- 6.20.2 Intercom Business Overview
- 6.20.3 Intercom Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.20.4 Intercom Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.20.5 Intercom Recent Developments
- 6.21 Salesloft
- 6.21.1 Salesloft Company Information
- 6.21.2 Salesloft Business Overview
- 6.21.3 Salesloft Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.21.4 Salesloft Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.21.5 Salesloft Recent Developments
- 6.22 Infobip
- 6.22.1 Infobip Company Information
- 6.22.2 Infobip Business Overview
- 6.22.3 Infobip Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.22.4 Infobip Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.22.5 Infobip Recent Developments
- 6.23 ProProfs ChatBot
- 6.23.1 ProProfs ChatBot Company Information
- 6.23.2 ProProfs ChatBot Business Overview
- 6.23.3 ProProfs ChatBot Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.23.4 ProProfs ChatBot Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.23.5 ProProfs ChatBot Recent Developments
- 6.24 Salesforce
- 6.24.1 Salesforce Company Information
- 6.24.2 Salesforce Business Overview
- 6.24.3 Salesforce Enterprise-level Multimodal Conversational AI Platform Revenue, Global Share and Gross Margin (2021-2026)
- 6.24.4 Salesforce Enterprise-level Multimodal Conversational AI Platform Product Portfolio
- 6.24.5 Salesforce Recent Developments
7 North America
- 7.1 North America Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 7.2 North America Enterprise-level Multimodal Conversational AI Platform Market Size by Country (2021-2026)
- 7.3 North America Enterprise-level Multimodal Conversational AI Platform Market Size Forecast by Country (2027-2032)
8 Europe
- 8.1 Europe Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 8.2 Europe Enterprise-level Multimodal Conversational AI Platform Market Size by Country (2021-2026)
- 8.3 Europe Enterprise-level Multimodal Conversational AI Platform Market Size Forecast by Country (2027-2032)
9 Asia-Pacific
- 9.1 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 9.2 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size by Country (2021-2026)
- 9.3 Asia-Pacific Enterprise-level Multimodal Conversational AI Platform Market Size Forecast by Country (2027-2032)
10 South America
- 10.1 South America Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 10.2 South America Enterprise-level Multimodal Conversational AI Platform Market Size by Country (2021-2026)
- 10.3 South America Enterprise-level Multimodal Conversational AI Platform Market Size Forecast by Country (2027-2032)
11 Middle East & Africa
- 11.1 Middle East & Africa Enterprise-level Multimodal Conversational AI Platform Market Size Growth Rate (CAGR) by Country: 2021 VS 2025 VS 2032
- 11.2 Middle East & Africa Enterprise-level Multimodal Conversational AI Platform Market Size by Country (2021-2026)
- 11.3 Middle East & Africa Enterprise-level Multimodal Conversational AI Platform Market Size Forecast by Country (2027-2032)
12 Concluding Insights
13 Appendix
- 13.1 Reasons for Doing This Study
- 13.2 Research Methodology
- 13.3 Research Process
- 13.4 Authors List of This Report
- 13.5 Data Source
- 13.5.1 Secondary Sources
- 13.5.2 Primary Sources
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