APO Research
Talk to an analyst

APO RESEARCH · REPORT

Conversational AI Software

Compare research editions
View pricing & licenses

Selected research

Market Outlook & Growth Opportunities

Global Conversational AI Software Market Outlook and Growth Opportunities 2026

6 January 2026209 pages

Choose your research edition.

Industry ResearchConversational AI Software Industry Research Report 2026143 pages · $2,950 USDIndustry Growth & TrendsGlobal Conversational AI Software Industry Growth and Trends Forecast to 2032120 pages · $3,450 USDMarket StructureGlobal Conversational AI Software Market by Size, by Type, by Application, by Region, History and Forecast 2021-2032198 pages · $3,950 USDMarket Outlook & Growth OpportunitiesGlobal Conversational AI Software Market Outlook and Growth Opportunities 2026209 pages · $4,250 USDMarket Analysis & ForecastGlobal Conversational AI Software Market Analysis and Forecast 2026-2032201 pages · $4,950 USD

Market perspective

The global Conversational AI Software market was valued at US$ million in 2026 and is projected to reach US$ million by 2032, implying a compound annual growth rate (CAGR) of % over 2026-2032.

The North America market for Conversational AI Software is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

The Europe market for Conversational AI Software is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

Read the full market overview

The Asia Pacific market for Conversational AI Software is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

In China, the Conversational AI Software market is projected to increase from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026-2032.

Major global companies in the Conversational AI Software market include SAP, IBM, Microsoft, Ada, Kore.ai, Conversica, LivePerson, Genesys and Boost.ai, among others. In 2025, the top three vendors together accounted for approximately % of global market revenue.

This report provides an overview of the global Conversational AI Software market in terms of revenue and gross margin, analyzing global market trends using historical revenue data for 2021-2025, estimates for 2026, and projected CAGRs through 2032.

The study covers key producers of Conversational AI Software and market revenue by major regions and countries, assesses future market potential, and highlights priority regions and countries for segmenting the market into sub-sectors, with country-specific market value data for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, the Middle East, Africa, and other countries.

The report also presents Conversational AI Software revenue, market share, and industry ranking for the main companies for 2021-2026, identifies the major stakeholders in the global market, and analyzes their competitive landscape and market positioning based on recent developments and segmental revenues.

Across the 2021-2026 period, the analysis compares revenue growth and profitability profiles by company, distinguishing participants with sustained expansion from those with more cyclical performance, and relates these patterns to differences in regional exposure, product portfolios, and application focus in the global Conversational AI Software market.

Conversational AI Software Segment by Company

SAP

IBM

Microsoft

Ada

Kore.ai

Conversica

LivePerson

Genesys

Boost.ai

Kata.ai

Cognigy

OneReach.ai

Avaamo

Just AI

Kasisto

Active.Ai

Solvvy

Certainly

Hyro

Mindsay

Conversational AI Software Segment by Type

Web

App

Conversational AI Software Segment by Application

Large Enterprises

SMEs

Conversational AI Software Segment by Region

North America

United States

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Spain

Netherlands

Switzerland

Sweden

Poland

Asia-Pacific

China

Japan

South Korea

India

Australia

Taiwan

Southeast Asia

South America

Brazil

Argentina

Chile

Middle East & Africa

Egypt

South Africa

Israel

Türkiye

GCC Countries

Study Objectives

1. To analyze and research the global Conversational AI Software status and future forecast, involving, revenue, growth rate (CAGR), market share, historical and forecast.

2. To present the Conversational AI Software key companies, revenue, market share, and recent developments.

3. To split the Conversational AI Software breakdown data by regions, type, companies, and application.

4. To analyze the global and key regions Conversational AI Software market potential and advantage, opportunity and challenge, restraints, and risks.

5. To identify Conversational AI Software significant trends, drivers, influence factors in global and regions.

6. To analyze Conversational AI Software competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

Reasons to Buy This Report

1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Conversational AI Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.

2. This report will help stakeholders to understand the global industry status and trends of Conversational AI Software and provides them with information on key market drivers, restraints, challenges, and opportunities.

3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in sales and value), competitor ecosystem, new product development, expansion, and acquisition.

4. This report stays updated with novel technology integration, features, and the latest developments in the market.

5. This report helps stakeholders to gain insights into which regions to target globally.

6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Conversational AI Software.

7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size.

Chapter 2: Analysis key trends, drivers, challenges, and opportunities within the global Conversational AI Software industry.

Chapter 3: Detailed analysis of Conversational AI Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6: Sales value of Conversational AI Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of key country in the world.

Chapter 7: Sales value of Conversational AI Software in country level. It provides sigmate data by type, and by application for each country/region.

Chapter 8: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.

Chapter 9: Concluding Insights.

More report detail

Tables and figures
List of Tables Table 1. Conversational AI Software Industry Trends Table 2. Conversational AI Software Industry Drivers Table 3. Conversational AI Software Industry Opportunities and Challenges Table 4. Conversational AI Software Industry Restraints Table 5. Global Conversational AI Software Revenue by Company (US$ Million) & (2021-2026) Table 6. Global Conversational AI Software Revenue Share by Company (2021-2026) Table 7. Global Conversational AI Software Company Ranking, (2024-2026) & (US$ Million) Table 8. Global Conversational AI Software Key Company Manufacturing Base & Headquarters Table 9. Global Conversational AI Software Company, Product Type & Application Table 10. Global Conversational AI Software Company Establishment Date Table 11. Global Company Market Concentration Ratio (CR5 and HHI) Table 12. Global Conversational AI Software by Company Type (Tier 1, Tier 2, and Tier 3) & (Based on Revenue of 2025) Table 13. Mergers & Acquisitions, Expansion Table 14. Significant Companies of Web Table 15. Significant Companies of App Table 16. Global Conversational AI Software Sales Value by Type 2021 VS 2025 VS 2032 (US$ Million) Table 17. Global Conversational AI Software Sales Value by Type (2021-2026) & (US$ Million) Table 18. Global Conversational AI Software Sales Value by Type (2027-2032) & (US$ Million) Table 19. Global Conversational AI Software Sales Value Share by Type (2021-2026) Table 20. Global Conversational AI Software Sales Value Share by Type (2027-2032) Table 21. Significant Companies of Large Enterprises Table 22. Significant Companies of SMEs Table 23. Global Conversational AI Software Sales Value by Application 2021 VS 2025 VS 2032 (US$ Million) Table 24. Global Conversational AI Software Sales Value by Application (2021-2026) & (US$ Million) Table 25. Global Conversational AI Software Sales Value by Application (2027-2032) & (US$ Million) Table 26. Global Conversational AI Software Sales Value Share by Application (2021-2026) Table 27. Global Conversational AI Software Sales Value Share by Application (2027-2032) Table 28. Global Conversational AI Software Sales Value Comparison by Region: 2021 VS 2025 VS 2032 (US$ Million) Table 29. Global Conversational AI Software Sales Value by Region (2021-2026) & (US$ Million) Table 30. Global Conversational AI Software Sales Value Share by Region (2021-2026) Table 31. Global Conversational AI Software Sales Value by Region (2027-2032) & (US$ Million) Table 32. Global Conversational AI Software Sales Value Share by Region (2027-2032) Table 33. Global Conversational AI Software Sales Value by Country: 2021 VS 2025 VS 2032 (US$ Million) Table 34. Global Conversational AI Software Sales Value by Country (2021-2026) & (US$ Million) Table 35. Global Conversational AI Software Sales Value Market Share by Country (2021-2026) Table 36. Global Conversational AI Software Sales Value by Country (2027-2032) & (US$ Million) Table 37. Global Conversational AI Software Sales Value Market Share by Country (2027-2032) Table 38. SAP Company Information Table 39. SAP Business Overview Table 40. SAP Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 41. SAP Conversational AI Software Product Portfolio Table 42. SAP Recent Development Table 43. IBM Company Information Table 44. IBM Business Overview Table 45. IBM Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 46. IBM Conversational AI Software Product Portfolio Table 47. IBM Recent Development Table 48. Microsoft Company Information Table 49. Microsoft Business Overview Table 50. Microsoft Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 51. Microsoft Conversational AI Software Product Portfolio Table 52. Microsoft Recent Development Table 53. Ada Company Information Table 54. Ada Business Overview Table 55. Ada Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 56. Ada Conversational AI Software Product Portfolio Table 57. Ada Recent Development Table 58. Kore.ai Company Information Table 59. Kore.ai Business Overview Table 60. Kore.ai Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 61. Kore.ai Conversational AI Software Product Portfolio Table 62. Kore.ai Recent Development Table 63. Conversica Company Information Table 64. Conversica Business Overview Table 65. Conversica Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 66. Conversica Conversational AI Software Product Portfolio Table 67. Conversica Recent Development Table 68. LivePerson Company Information Table 69. LivePerson Business Overview Table 70. LivePerson Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 71. LivePerson Conversational AI Software Product Portfolio Table 72. LivePerson Recent Development Table 73. Genesys Company Information Table 74. Genesys Business Overview Table 75. Genesys Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 76. Genesys Conversational AI Software Product Portfolio Table 77. Genesys Recent Development Table 78. Boost.ai Company Information Table 79. Boost.ai Business Overview Table 80. Boost.ai Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 81. Boost.ai Conversational AI Software Product Portfolio Table 82. Boost.ai Recent Development Table 83. Kata.ai Company Information Table 84. Kata.ai Business Overview Table 85. Kata.ai Conversational AI Software Revenue (US$ Million) and Gross Margin (2021-2026) Table 86. Kata.ai Conversational AI Software Product Portfolio Table 87. Kata.ai Recent Development Table 88. Cognigy Company Information Table 89. Cognigy Business Overview Table 90. Cognigy Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 91. Cognigy Conversational AI Software Product Portfolio Table 92. Cognigy Recent Development Table 93. OneReach.ai Company Information Table 94. OneReach.ai Business Overview Table 95. OneReach.ai Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 96. OneReach.ai Conversational AI Software Product Portfolio Table 97. OneReach.ai Recent Development Table 98. Avaamo Company Information Table 99. Avaamo Business Overview Table 100. Avaamo Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 101. Avaamo Conversational AI Software Product Portfolio Table 102. Avaamo Recent Development Table 103. Just AI Company Information Table 104. Just AI Business Overview Table 105. Just AI Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 106. Just AI Conversational AI Software Product Portfolio Table 107. Just AI Recent Development Table 108. Kasisto Company Information Table 109. Kasisto Business Overview Table 110. Kasisto Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 111. Kasisto Conversational AI Software Product Portfolio Table 112. Kasisto Recent Development Table 113. Active.Ai Company Information Table 114. Active.Ai Business Overview Table 115. Active.Ai Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 116. Active.Ai Conversational AI Software Product Portfolio Table 117. Active.Ai Recent Development Table 118. Solvvy Company Information Table 119. Solvvy Business Overview Table 120. Solvvy Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 121. Solvvy Conversational AI Software Product Portfolio Table 122. Solvvy Recent Development Table 123. Certainly Company Information Table 124. Certainly Business Overview Table 125. Certainly Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 126. Certainly Conversational AI Software Product Portfolio Table 127. Certainly Recent Development Table 128. Hyro Company Information Table 129. Hyro Business Overview Table 130. Hyro Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 131. Hyro Conversational AI Software Product Portfolio Table 132. Hyro Recent Development Table 133. Mindsay Company Information Table 134. Mindsay Business Overview Table 135. Mindsay Conversational AI Software Sales (k units), Value (US$ Million), Price (USD/unit) and Gross Margin (2021-2026) Table 136. Mindsay Conversational AI Software Product Portfolio Table 137. Mindsay Recent Development Table 138. Research Programs/Design for This Report Table 139. Authors List of This Report Table 140. Secondary Sources Table 141. Primary Sources List of Figures Figure 1. Conversational AI Software Product Image Figure 2. Global Conversational AI Software Market Size (US$ Million), 2021 VS 2025 VS 2032 Figure 3. Global Conversational AI Software Market Size (2021-2032) & (US$ Million) Figure 4. Global Conversational AI Software Company Revenue Ranking in 2025 (US$ Million) Figure 5. Global Top 5 and 10 Company Market Share by Revenue in 2025 (US$ Million) Figure 6. Company Type (Tier 1, Tier 2, and Tier 3): 2021 VS 2025 Figure 7. Web Image Figure 8. App Image Figure 9. Global Conversational AI Software Sales Value by Type (2021 VS 2025 VS 2032) & (US$ Million) Figure 10. Global Conversational AI Software Sales Value Share 2021 VS 2025 VS 2032 Figure 11. Global Conversational AI Software Sales Value Share by Type (2021-2032) Figure 12. Large Enterprises Image Figure 13. SMEs Image Figure 14. Global Conversational AI Software Sales Value by Application (2021 VS 2025 VS 2032) & (US$ Million) Figure 15. Global Conversational AI Software Sales Value Share 2021 VS 2025 VS 2032 Figure 16. Global Conversational AI Software Sales Value Share by Application (2021-2032) Figure 17. Global Conversational AI Software Sales Value Comparison by Region: 2021 VS 2025 VS 2032 (US$ Million) Figure 18. Global Conversational AI Software Sales Value Share by Region: 2021 VS 2025 VS 2032 Figure 19. North America Conversational AI Software Sales Value (2021-2032) & (US$ Million) Figure 20. North America Conversational AI Software Sales Value Share by Country (%), 2025 VS 2032 Figure 21. Europe Conversational AI Software Sales Value (2021-2032) & (US$ Million) Figure 22. Europe Conversational AI Software Sales Value Share by Country (%), 2025 VS 2032 Figure 23. Asia-Pacific Conversational AI Software Sales Value (2021-2032) & (US$ Million) Figure 24. Asia-Pacific Conversational AI Software Sales Value Share by Country (%), 2025 VS 2032 Figure 25. South America Conversational AI Software Sales Value (2021-2032) & (US$ Million) Figure 26. South America Conversational AI Software Sales Value Share by Country (%), 2025 VS 2032 Figure 27. Middle East & Africa Conversational AI Software Sales Value (2021-2032) & (US$ Million) Figure 28. Middle East & Africa Conversational AI Software Sales Value Share by Country (%), 2025 VS 2032 Figure 29. USA Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 30. USA Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 31. USA Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 32. Canada Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 33. Canada Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 34. Canada Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 35. Mexico Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 36. Mexico Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 37. Mexico Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 38. Germany Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 39. Germany Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 40. Germany Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 41. France Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 42. France Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 43. France Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 44. U.K. Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 45. U.K. Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 46. U.K. Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 47. Italy Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 48. Italy Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 49. Italy Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 50. Spain Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 51. Spain Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 52. Spain Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 53. Russia Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 54. Russia Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 55. Russia Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 56. Netherlands Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 57. Netherlands Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 58. Netherlands Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 59. Nordic Countries Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 60. Nordic Countries Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 61. Nordic Countries Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 62. China Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 63. China Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 64. China Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 65. Japan Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 66. Japan Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 67. Japan Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 68. South Korea Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 69. South Korea Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 70. South Korea Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 71. India Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 72. India Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 73. India Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 74. Australia Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 75. Australia Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 76. Australia Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 77. Southeast Asia Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 78. Southeast Asia Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 79. Southeast Asia Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 80. Brazil Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 81. Brazil Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 82. Brazil Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 83. Argentina Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 84. Argentina Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 85. Argentina Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 86. Chile Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 87. Chile Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 88. Chile Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 89. Colombia Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 90. Colombia Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 91. Colombia Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 92. Peru Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 93. Peru Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 94. Peru Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 95. Saudi Arabia Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 96. Saudi Arabia Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 97. Saudi Arabia Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 98. Israel Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 99. Israel Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 100. Israel Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 101. UAE Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 102. UAE Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 103. UAE Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 104. Turkey Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 105. Turkey Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 106. Turkey Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 107. Iran Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 108. Iran Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 109. Iran Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 110. Egypt Conversational AI Software Sales Value Growth Rate (2021-2032) & (US$ Million) Figure 111. Egypt Conversational AI Software Sales Value Share by Type, 2025 VS 2032 & (%) Figure 112. Egypt Conversational AI Software Sales Value Share by Application, 2025 VS 2032 & (%) Figure 113. Years Considered Figure 114. Research Process Figure 115. Key Executives Interviewed

Scope & coverage.

Types
  • Web
  • App
Applications
  • Large Enterprises
  • SMEs
Companies covered
  • SAP
  • IBM
  • Microsoft
  • Ada
  • Kore.ai
  • Conversica
  • LivePerson
  • Genesys
  • Boost.ai
  • Kata.ai
  • Cognigy
  • OneReach.ai
  • Avaamo
  • Just AI
  • Kasisto
  • Active.Ai
  • Solvvy
  • Certainly
  • Hyro
  • Mindsay

Inside the report.

1 Market Overview
  1. 1.1 Product Definition
  2. 1.2 Global Conversational AI Software Market Size, 2021 VS 2025 VS 2032
  3. 1.3 Global Conversational AI Software Market Size (2021-2032)
  4. 1.4 Assumptions and Limitations
  5. 1.5 Study Goals and Objectives
2 Conversational AI Software Market Dynamics
  1. 2.1 Conversational AI Software Industry Trends
  2. 2.2 Conversational AI Software Industry Drivers
  3. 2.3 Conversational AI Software Industry Opportunities and Challenges
  4. 2.4 Conversational AI Software Industry Restraints
3 Conversational AI Software Market by Company
  1. 3.1 Global Conversational AI Software Company Revenue Ranking in 2025
  2. 3.2 Global Conversational AI Software Revenue by Company (2021-2026)
  3. 3.3 Global Conversational AI Software Company Ranking (2024-2026)
  4. 3.4 Global Conversational AI Software Company Manufacturing Base and Headquarters
  5. 3.5 Global Conversational AI Software Company Product Type and Application
  6. 3.6 Global Conversational AI Software Company Establishment Date
  7. 3.7 Market Competitive Analysis
  8. 3.7.1 Global Conversational AI Software Market Concentration Ratio (CR5 and HHI)
  9. 3.7.2 Global Top 5 and 10 Company Market Share by Revenue in 2025
  10. 3.7.3 2025 Conversational AI Software Tier 1, Tier 2, and Tier 3 Companies
  11. 3.8 Mergers and Acquisitions Expansion
4 Conversational AI Software Market by Type
  1. 4.1 Conversational AI Software Type Introduction
  2. 4.1.1 Web
  3. 4.1.2 App
  4. 4.2 Global Conversational AI Software Sales Value by Type
  5. 4.2.1 Global Conversational AI Software Sales Value by Type (2021 VS 2025 VS 2032)
  6. 4.2.2 Global Conversational AI Software Sales Value by Type (2021-2032)
  7. 4.2.3 Global Conversational AI Software Sales Value Share by Type (2021-2032)
5 Conversational AI Software Market by Application
  1. 5.1 Conversational AI Software Application Introduction
  2. 5.1.1 Large Enterprises
  3. 5.1.2 SMEs
  4. 5.2 Global Conversational AI Software Sales Value by Application
  5. 5.2.1 Global Conversational AI Software Sales Value by Application (2021 VS 2025 VS 2032)
  6. 5.2.2 Global Conversational AI Software Sales Value by Application (2021-2032)
  7. 5.2.3 Global Conversational AI Software Sales Value Share by Application (2021-2032)
6 Conversational AI Software Regional Value Analysis
  1. 6.1 Global Conversational AI Software Sales Value by Region: 2021 VS 2025 VS 2032
  2. 6.2 Global Conversational AI Software Sales Value by Region (2021-2032)
  3. 6.2.1 Global Conversational AI Software Sales Value by Region: 2021-2026
  4. 6.2.2 Global Conversational AI Software Sales Value by Region (2027-2032)
  5. 6.3 North America
  6. 6.3.1 North America Conversational AI Software Sales Value (2021-2032)
  7. 6.3.2 North America Conversational AI Software Sales Value Share by Country, 2025 VS 2032
  8. 6.4 Europe
  9. 6.4.1 Europe Conversational AI Software Sales Value (2021-2032)
  10. 6.4.2 Europe Conversational AI Software Sales Value Share by Country, 2025 VS 2032
  11. 6.5 Asia-Pacific
  12. 6.5.1 Asia-Pacific Conversational AI Software Sales Value (2021-2032)
  13. 6.5.2 Asia-Pacific Conversational AI Software Sales Value Share by Country, 2025 VS 2032
  14. 6.6 South America
  15. 6.6.1 South America Conversational AI Software Sales Value (2021-2032)
  16. 6.6.2 South America Conversational AI Software Sales Value Share by Country, 2025 VS 2032
  17. 6.7 Middle East & Africa
  18. 6.7.1 Middle East & Africa Conversational AI Software Sales Value (2021-2032)
  19. 6.7.2 Middle East & Africa Conversational AI Software Sales Value Share by Country, 2025 VS 2032
7 Conversational AI Software Country-level Value Analysis
  1. 7.1 Global Conversational AI Software Sales Value by Country: 2021 VS 2025 VS 2032
  2. 7.2 Global Conversational AI Software Sales Value by Country (2021-2032)
  3. 7.2.1 Global Conversational AI Software Sales Value by Country (2021-2026)
  4. 7.2.2 Global Conversational AI Software Sales Value by Country (2027-2032)
  5. 7.3 USA
  6. 7.3.1 USA Conversational AI Software Sales Value Growth Rate (2021-2032)
  7. 7.3.2 USA Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  8. 7.3.3 USA Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  9. 7.4 Canada
  10. 7.4.1 Canada Conversational AI Software Sales Value Growth Rate (2021-2032)
  11. 7.4.2 Canada Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  12. 7.4.3 Canada Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  13. 7.5 Mexico
  14. 7.5.1 Mexico Conversational AI Software Sales Value Growth Rate (2021-2032)
  15. 7.5.2 Mexico Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  16. 7.5.3 Mexico Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  17. 7.6 Germany
  18. 7.6.1 Germany Conversational AI Software Sales Value Growth Rate (2021-2032)
  19. 7.6.2 Germany Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  20. 7.6.3 Germany Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  21. 7.7 France
  22. 7.7.1 France Conversational AI Software Sales Value Growth Rate (2021-2032)
  23. 7.7.2 France Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  24. 7.7.3 France Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  25. 7.8 U.K.
  26. 7.8.1 U.K. Conversational AI Software Sales Value Growth Rate (2021-2032)
  27. 7.8.2 U.K. Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  28. 7.8.3 U.K. Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  29. 7.9 Italy
  30. 7.9.1 Italy Conversational AI Software Sales Value Growth Rate (2021-2032)
  31. 7.9.2 Italy Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  32. 7.9.3 Italy Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  33. 7.10 Spain
  34. 7.10.1 Spain Conversational AI Software Sales Value Growth Rate (2021-2032)
  35. 7.10.2 Spain Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  36. 7.10.3 Spain Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  37. 7.11 Russia
  38. 7.11.1 Russia Conversational AI Software Sales Value Growth Rate (2021-2032)
  39. 7.11.2 Russia Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  40. 7.11.3 Russia Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  41. 7.12 Netherlands
  42. 7.12.1 Netherlands Conversational AI Software Sales Value Growth Rate (2021-2032)
  43. 7.12.2 Netherlands Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  44. 7.12.3 Netherlands Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  45. 7.13 Nordic Countries
  46. 7.13.1 Nordic Countries Conversational AI Software Sales Value Growth Rate (2021-2032)
  47. 7.13.2 Nordic Countries Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  48. 7.13.3 Nordic Countries Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  49. 7.14 China
  50. 7.14.1 China Conversational AI Software Sales Value Growth Rate (2021-2032)
  51. 7.14.2 China Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  52. 7.14.3 China Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  53. 7.15 Japan
  54. 7.15.1 Japan Conversational AI Software Sales Value Growth Rate (2021-2032)
  55. 7.15.2 Japan Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  56. 7.15.3 Japan Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  57. 7.16 South Korea
  58. 7.16.1 South Korea Conversational AI Software Sales Value Growth Rate (2021-2032)
  59. 7.16.2 South Korea Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  60. 7.16.3 South Korea Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  61. 7.17 India
  62. 7.17.1 India Conversational AI Software Sales Value Growth Rate (2021-2032)
  63. 7.17.2 India Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  64. 7.17.3 India Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  65. 7.18 Australia
  66. 7.18.1 Australia Conversational AI Software Sales Value Growth Rate (2021-2032)
  67. 7.18.2 Australia Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  68. 7.18.3 Australia Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  69. 7.19 Southeast Asia
  70. 7.19.1 Southeast Asia Conversational AI Software Sales Value Growth Rate (2021-2032)
  71. 7.19.2 Southeast Asia Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  72. 7.19.3 Southeast Asia Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  73. 7.20 Brazil
  74. 7.20.1 Brazil Conversational AI Software Sales Value Growth Rate (2021-2032)
  75. 7.20.2 Brazil Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  76. 7.20.3 Brazil Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  77. 7.21 Argentina
  78. 7.21.1 Argentina Conversational AI Software Sales Value Growth Rate (2021-2032)
  79. 7.21.2 Argentina Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  80. 7.21.3 Argentina Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  81. 7.22 Chile
  82. 7.22.1 Chile Conversational AI Software Sales Value Growth Rate (2021-2032)
  83. 7.22.2 Chile Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  84. 7.22.3 Chile Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  85. 7.23 Colombia
  86. 7.23.1 Colombia Conversational AI Software Sales Value Growth Rate (2021-2032)
  87. 7.23.2 Colombia Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  88. 7.23.3 Colombia Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  89. 7.24 Peru
  90. 7.24.1 Peru Conversational AI Software Sales Value Growth Rate (2021-2032)
  91. 7.24.2 Peru Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  92. 7.24.3 Peru Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  93. 7.25 Saudi Arabia
  94. 7.25.1 Saudi Arabia Conversational AI Software Sales Value Growth Rate (2021-2032)
  95. 7.25.2 Saudi Arabia Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  96. 7.25.3 Saudi Arabia Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  97. 7.26 Israel
  98. 7.26.1 Israel Conversational AI Software Sales Value Growth Rate (2021-2032)
  99. 7.26.2 Israel Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  100. 7.26.3 Israel Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  101. 7.27 UAE
  102. 7.27.1 UAE Conversational AI Software Sales Value Growth Rate (2021-2032)
  103. 7.27.2 UAE Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  104. 7.27.3 UAE Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  105. 7.28 Turkey
  106. 7.28.1 Turkey Conversational AI Software Sales Value Growth Rate (2021-2032)
  107. 7.28.2 Turkey Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  108. 7.28.3 Turkey Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  109. 7.29 Iran
  110. 7.29.1 Iran Conversational AI Software Sales Value Growth Rate (2021-2032)
  111. 7.29.2 Iran Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  112. 7.29.3 Iran Conversational AI Software Sales Value Share by Application, 2025 VS 2032
  113. 7.30 Egypt
  114. 7.30.1 Egypt Conversational AI Software Sales Value Growth Rate (2021-2032)
  115. 7.30.2 Egypt Conversational AI Software Sales Value Share by Type, 2025 VS 2032
  116. 7.30.3 Egypt Conversational AI Software Sales Value Share by Application, 2025 VS 2032
8 Company Profiles
  1. 8.1 SAP
  2. 8.1.1 SAP Company Information
  3. 8.1.2 SAP Business Overview
  4. 8.1.3 SAP Conversational AI Software Revenue and Gross Margin (2021-2026)
  5. 8.1.4 SAP Conversational AI Software Product Portfolio
  6. 8.1.5 SAP Recent Developments
  7. 8.2 IBM
  8. 8.2.1 IBM Company Information
  9. 8.2.2 IBM Business Overview
  10. 8.2.3 IBM Conversational AI Software Revenue and Gross Margin (2021-2026)
  11. 8.2.4 IBM Conversational AI Software Product Portfolio
  12. 8.2.5 IBM Recent Developments
  13. 8.3 Microsoft
  14. 8.3.1 Microsoft Company Information
  15. 8.3.2 Microsoft Business Overview
  16. 8.3.3 Microsoft Conversational AI Software Revenue and Gross Margin (2021-2026)
  17. 8.3.4 Microsoft Conversational AI Software Product Portfolio
  18. 8.3.5 Microsoft Recent Developments
  19. 8.4 Ada
  20. 8.4.1 Ada Company Information
  21. 8.4.2 Ada Business Overview
  22. 8.4.3 Ada Conversational AI Software Revenue and Gross Margin (2021-2026)
  23. 8.4.4 Ada Conversational AI Software Product Portfolio
  24. 8.4.5 Ada Recent Developments
  25. 8.5 Kore.ai
  26. 8.5.1 Kore.ai Company Information
  27. 8.5.2 Kore.ai Business Overview
  28. 8.5.3 Kore.ai Conversational AI Software Revenue and Gross Margin (2021-2026)
  29. 8.5.4 Kore.ai Conversational AI Software Product Portfolio
  30. 8.5.5 Kore.ai Recent Developments
  31. 8.6 Conversica
  32. 8.6.1 Conversica Company Information
  33. 8.6.2 Conversica Business Overview
  34. 8.6.3 Conversica Conversational AI Software Revenue and Gross Margin (2021-2026)
  35. 8.6.4 Conversica Conversational AI Software Product Portfolio
  36. 8.6.5 Conversica Recent Developments
  37. 8.7 LivePerson
  38. 8.7.1 LivePerson Company Information
  39. 8.7.2 LivePerson Business Overview
  40. 8.7.3 LivePerson Conversational AI Software Revenue and Gross Margin (2021-2026)
  41. 8.7.4 LivePerson Conversational AI Software Product Portfolio
  42. 8.7.5 LivePerson Recent Developments
  43. 8.8 Genesys
  44. 8.8.1 Genesys Company Information
  45. 8.8.2 Genesys Business Overview
  46. 8.8.3 Genesys Conversational AI Software Revenue and Gross Margin (2021-2026)
  47. 8.8.4 Genesys Conversational AI Software Product Portfolio
  48. 8.8.5 Genesys Recent Developments
  49. 8.9 Boost.ai
  50. 8.9.1 Boost.ai Company Information
  51. 8.9.2 Boost.ai Business Overview
  52. 8.9.3 Boost.ai Conversational AI Software Revenue and Gross Margin (2021-2026)
  53. 8.9.4 Boost.ai Conversational AI Software Product Portfolio
  54. 8.9.5 Boost.ai Recent Developments
  55. 8.10 Kata.ai
  56. 8.10.1 Kata.ai Company Information
  57. 8.10.2 Kata.ai Business Overview
  58. 8.10.3 Kata.ai Conversational AI Software Revenue and Gross Margin (2021-2026)
  59. 8.10.4 Kata.ai Conversational AI Software Product Portfolio
  60. 8.10.5 Kata.ai Recent Developments
  61. 8.11 Cognigy
  62. 8.11.1 Cognigy Company Information
  63. 8.11.2 Cognigy Business Overview
  64. 8.11.3 Cognigy Conversational AI Software Revenue and Gross Margin (2021-2026)
  65. 8.11.4 Cognigy Conversational AI Software Product Portfolio
  66. 8.11.5 Cognigy Recent Developments
  67. 8.12 OneReach.ai
  68. 8.12.1 OneReach.ai Company Information
  69. 8.12.2 OneReach.ai Business Overview
  70. 8.12.3 OneReach.ai Conversational AI Software Revenue and Gross Margin (2021-2026)
  71. 8.12.4 OneReach.ai Conversational AI Software Product Portfolio
  72. 8.12.5 OneReach.ai Recent Developments
  73. 8.13 Avaamo
  74. 8.13.1 Avaamo Company Information
  75. 8.13.2 Avaamo Business Overview
  76. 8.13.3 Avaamo Conversational AI Software Revenue and Gross Margin (2021-2026)
  77. 8.13.4 Avaamo Conversational AI Software Product Portfolio
  78. 8.13.5 Avaamo Recent Developments
  79. 8.14 Just AI
  80. 8.14.1 Just AI Company Information
  81. 8.14.2 Just AI Business Overview
  82. 8.14.3 Just AI Conversational AI Software Revenue and Gross Margin (2021-2026)
  83. 8.14.4 Just AI Conversational AI Software Product Portfolio
  84. 8.14.5 Just AI Recent Developments
  85. 8.15 Kasisto
  86. 8.15.1 Kasisto Company Information
  87. 8.15.2 Kasisto Business Overview
  88. 8.15.3 Kasisto Conversational AI Software Revenue and Gross Margin (2021-2026)
  89. 8.15.4 Kasisto Conversational AI Software Product Portfolio
  90. 8.15.5 Kasisto Recent Developments
  91. 8.16 Active.Ai
  92. 8.16.1 Active.Ai Company Information
  93. 8.16.2 Active.Ai Business Overview
  94. 8.16.3 Active.Ai Conversational AI Software Revenue and Gross Margin (2021-2026)
  95. 8.16.4 Active.Ai Conversational AI Software Product Portfolio
  96. 8.16.5 Active.Ai Recent Developments
  97. 8.17 Solvvy
  98. 8.17.1 Solvvy Company Information
  99. 8.17.2 Solvvy Business Overview
  100. 8.17.3 Solvvy Conversational AI Software Revenue and Gross Margin (2021-2026)
  101. 8.17.4 Solvvy Conversational AI Software Product Portfolio
  102. 8.17.5 Solvvy Recent Developments
  103. 8.18 Certainly
  104. 8.18.1 Certainly Company Information
  105. 8.18.2 Certainly Business Overview
  106. 8.18.3 Certainly Conversational AI Software Revenue and Gross Margin (2021-2026)
  107. 8.18.4 Certainly Conversational AI Software Product Portfolio
  108. 8.18.5 Certainly Recent Developments
  109. 8.19 Hyro
  110. 8.19.1 Hyro Company Information
  111. 8.19.2 Hyro Business Overview
  112. 8.19.3 Hyro Conversational AI Software Revenue and Gross Margin (2021-2026)
  113. 8.19.4 Hyro Conversational AI Software Product Portfolio
  114. 8.19.5 Hyro Recent Developments
  115. 8.20 Mindsay
  116. 8.20.1 Mindsay Company Information
  117. 8.20.2 Mindsay Business Overview
  118. 8.20.3 Mindsay Conversational AI Software Revenue and Gross Margin (2021-2026)
  119. 8.20.4 Mindsay Conversational AI Software Product Portfolio
  120. 8.20.5 Mindsay Recent Developments
9 Concluding Insights
    10 Appendix
    1. 10.1 Reasons for Doing This Study
    2. 10.2 Research Methodology
    3. 10.3 Research Process
    4. 10.4 Authors List of This Report
    5. 10.5 Data Source
    6. 10.5.1 Secondary Sources
    7. 10.5.2 Primary Sources

    GET THE RESEARCH

    Choose your license.

    Choose who needs access.
    All options are for this report and research series.

    Compare access permissions.

    Single User License
    One named user. Individual access.
    Multi User License
    Up to 5 users in the same department.
    Enterprise License
    Organization-wide access within the agreed license.

    Access applies to the purchased edition. Later editions are separate purchases.

    License options
    $4,250USD
    Buy now

    PDF by email within 3–5 working days after payment confirmation.

    Talk to an analyst
    APO Research
    Talk to an analyst