Selected research
Industry Research
Conversational AI Software Industry Research Report 2026
Market perspective
The global Conversational AI Software market was valued at US$ million in 2025 and is projected to reach US$ million by 2032, implying a CAGR of % over 2026–2032.
North America: the Conversational AI Software market is projected to increase from US$ million in 2026 to US$ million by 2032, reflecting a CAGR of % over 2026–2032. Europe: the Conversational AI Software market is projected to rise from US$ million in 2026 to US$ million by 2032, registering a CAGR of % over 2026–2032. Asia Pacific: the Conversational AI Software market is expected to grow from US$ million in 2026 to US$ million by 2032, at a CAGR of % over 2026–2032. Leading global service providers of Conversational AI Software include SAP, IBM, Microsoft, Ada, Kore.ai, Conversica, LivePerson, Genesys and Boost.ai, among others; in 2025, the top three vendors together accounted for approximately % of global revenue.
Report Scope
Read the full market overview
This report quantifies the global Conversational AI Software market in terms of revenue (US$ million) and, where applicable, service volume (k units), using 2024 as the base year and providing annual historical and forecast data for 2021–2032.
It standardizes definitions of service Types and end-use Applications, harmonizes provider attribution, and delivers comparable time series by company, Type, Application, and region or country, including indicative price bands (US$/k units) and concentration ratios (CR5/CR10). Outputs are intended to support service design, budgeting, capacity planning, and benchmarking for providers, platforms, channel partners, and investors; the report also reviews technology shifts and notable service innovations relevant to Conversational AI Software.
Key Companies & Market Share Insights
This section profiles leading service providers with 2021–2025 results and a 2026–2032 outlook—covering revenue, market share, price bands, service portfolio and client mix, regional and channel mix, and key developments (M&A, network expansion, certifications). It also provides global revenue, average price, and—where applicable—volume metrics by provider, and calculates CR5/CR10 and rank changes to support comparative benchmarking.
Conversational AI Software Market by Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Conversational AI Software Segment by Type
Web
App
Conversational AI Software Segment by Application
Large Enterprises
SMEs
Conversational AI Software Segment by Region
North America
United States
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Spain
Russia
Netherlands
Nordic Countries
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Southeast Asia
South America
Brazil
Argentina
Chile
Middle East & Africa
Saudi Arabia
Israel
United Arab Emirates
Turkey
Iran
Egypt
Key Drivers & Barriers
High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.
Reasons to Buy This Report
1. This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Conversational AI Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.
2. This report will help stakeholders to understand the global industry status and trends of Conversational AI Software and provides them with information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.
4. This report stays updated with novel technology integration, features, and the latest developments in the market
5. This report helps stakeholders to gain insights into which regions to target globally
6. This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Conversational AI Software.
7. This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.
Chapter Outline
Chapter 1: Research objectives, research methods, data sources, data cross-validation;
Chapter 2: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 3: Provides the analysis of various market segments product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 6: Detailed analysis of Conversational AI Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 7, 8, 9, 10, 11: North America, Europe, Asia Pacific, South America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 12: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including revenue, gross margin, product introduction, recent development, etc.
Chapter 13: The main points and conclusions of the report.
More report detail
Tables and figures
Scope & coverage.
Types
- Web
- App
Applications
- Large Enterprises
- SMEs
Companies covered
- SAP
- IBM
- Microsoft
- Ada
- Kore.ai
- Conversica
- LivePerson
- Genesys
- Boost.ai
- Kata.ai
- Cognigy
- OneReach.ai
- Avaamo
- Just AI
- Kasisto
- Active.Ai
- Solvvy
- Certainly
- Hyro
- Mindsay
Inside the report.
1 Preface
- 1.1 Scope of Report
- 1.2 Reasons for Doing This Study
- 1.3 Research Methodology
- 1.4 Research Process
- 1.5 Data Source
- 1.5.1 Secondary Sources
- 1.5.2 Primary Sources
2 Market Overview
- 2.1 Product Definition
- 2.2 Conversational AI Software by Type
- 2.2.1 Market Value Comparison by Type (2021 VS 2025 VS 2032)
- 2.2.2 Web
- 2.2.3 App
- 2.3 Conversational AI Software by Application
- 2.3.1 Market Value Comparison by Application (2021 VS 2025 VS 2032)
- 2.3.2 Large Enterprises
- 2.3.3 SMEs
- 2.4 Assumptions and Limitations
3 Conversational AI Software Breakdown Data by Type
- 3.1 Global Conversational AI Software Historic Market Size by Type (2021-2026)
- 3.2 Global Conversational AI Software Forecasted Market Size by Type (2027-2032)
4 Conversational AI Software Breakdown Data by Application
- 4.1 Global Conversational AI Software Historic Market Size by Application (2021-2026)
- 4.2 Global Conversational AI Software Forecasted Market Size by Application (2027-2032)
5 Global Growth Trends
- 5.1 Global Conversational AI Software Market Perspective (2021-2032)
- 5.2 Global Conversational AI Software Growth Trends by Region
- 5.2.1 Global Conversational AI Software Market Size by Region: 2021 VS 2025 VS 2032
- 5.2.2 Conversational AI Software Historic Market Size by Region (2021-2026)
- 5.2.3 Conversational AI Software Forecasted Market Size by Region (2027-2032)
- 5.3 Conversational AI Software Market Dynamics
- 5.3.1 Conversational AI Software Industry Trends
- 5.3.2 Conversational AI Software Market Drivers
- 5.3.3 Conversational AI Software Market Challenges
- 5.3.4 Conversational AI Software Market Restraints
6 Market Competitive Landscape by Players
- 6.1 Global Top Conversational AI Software Players by Revenue
- 6.1.1 Global Top Conversational AI Software Players by Revenue (2021-2026)
- 6.1.2 Global Conversational AI Software Revenue Market Share by Players (2021-2026)
- 6.2 Global Conversational AI Software Industry Players Ranking, 2023 VS 2024 VS 2025
- 6.3 Global Key Players of Conversational AI Software Head Office and Area Served
- 6.4 Global Conversational AI Software Players, Product Type & Application
- 6.5 Global Conversational AI Software Manufacturers Established Date
- 6.6 Global Conversational AI Software Market CR5 and HHI
- 6.7 Global Players Mergers & Acquisition
7 North America
- 7.1 North America Conversational AI Software Market Size (2021-2032)
- 7.2 North America Conversational AI Software Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 7.3 North America Conversational AI Software Market Size by Country (2021-2026)
- 7.4 North America Conversational AI Software Market Size by Country (2027-2032)
- 7.5 United States
- 7.5 United States
- 7.6 Canada
- 7.7 Mexico
8 Europe
- 8.1 Europe Conversational AI Software Market Size (2021-2032)
- 8.2 Europe Conversational AI Software Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 8.3 Europe Conversational AI Software Market Size by Country (2021-2026)
- 8.4 Europe Conversational AI Software Market Size by Country (2027-2032)
- 8.5 Germany
- 8.6 France
- 8.7 U.K.
- 8.8 Italy
- 8.9 Spain
- 8.10 Russia
- 8.11 Netherlands
- 8.12 Nordic Countries
9 Asia-Pacific
- 9.1 Asia-Pacific Conversational AI Software Market Size (2021-2032)
- 9.2 Asia-Pacific Conversational AI Software Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 9.3 Asia-Pacific Conversational AI Software Market Size by Country (2021-2026)
- 9.4 Asia-Pacific Conversational AI Software Market Size by Country (2027-2032)
- 9.5 China
- 9.6 Japan
- 9.7 South Korea
- 9.8 India
- 9.9 Australia
- 9.10 China Taiwan
- 9.11 Southeast Asia
10 South America
- 10.1 South America Conversational AI Software Market Size (2021-2032)
- 10.2 South America Conversational AI Software Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 10.3 South America Conversational AI Software Market Size by Country (2021-2026)
- 10.4 South America Conversational AI Software Market Size by Country (2027-2032)
- 10.5 Brazil
- 10.6 Argentina
- 10.7 Chile
- 10.8 Colombia
- 10.9 Peru
11 Middle East & Africa
- 11.1 Middle East & Africa Conversational AI Software Market Size (2021-2032)
- 11.2 Middle East & Africa Conversational AI Software Market Growth Rate by Country: 2021 VS 2025 VS 2032
- 11.3 Middle East & Africa Conversational AI Software Market Size by Country (2021-2026)
- 11.4 Middle East & Africa Conversational AI Software Market Size by Country (2027-2032)
- 11.5 Saudi Arabia
- 11.6 Israel
- 11.7 United Arab Emirates
- 11.8 Turkey
- 11.9 Iran
- 11.10 Egypt
12 Players Profiled
- 12.1 SAP
- 12.1.1 SAP Company Information
- 12.1.2 SAP Business Overview
- 12.1.3 SAP Revenue in Conversational AI Software Business (2021-2026)
- 12.1.4 SAP Conversational AI Software Product Portfolio
- 12.1.5 SAP Recent Developments
- 12.2 IBM
- 12.2.1 IBM Company Information
- 12.2.2 IBM Business Overview
- 12.2.3 IBM Revenue in Conversational AI Software Business (2021-2026)
- 12.2.4 IBM Conversational AI Software Product Portfolio
- 12.2.5 IBM Recent Developments
- 12.3 Microsoft
- 12.3.1 Microsoft Company Information
- 12.3.2 Microsoft Business Overview
- 12.3.3 Microsoft Revenue in Conversational AI Software Business (2021-2026)
- 12.3.4 Microsoft Conversational AI Software Product Portfolio
- 12.3.5 Microsoft Recent Developments
- 12.4 Ada
- 12.4.1 Ada Company Information
- 12.4.2 Ada Business Overview
- 12.4.3 Ada Revenue in Conversational AI Software Business (2021-2026)
- 12.4.4 Ada Conversational AI Software Product Portfolio
- 12.4.5 Ada Recent Developments
- 12.5 Kore.ai
- 12.5.1 Kore.ai Company Information
- 12.5.2 Kore.ai Business Overview
- 12.5.3 Kore.ai Revenue in Conversational AI Software Business (2021-2026)
- 12.5.4 Kore.ai Conversational AI Software Product Portfolio
- 12.5.5 Kore.ai Recent Developments
- 12.6 Conversica
- 12.6.1 Conversica Company Information
- 12.6.2 Conversica Business Overview
- 12.6.3 Conversica Revenue in Conversational AI Software Business (2021-2026)
- 12.6.4 Conversica Conversational AI Software Product Portfolio
- 12.6.5 Conversica Recent Developments
- 12.7 LivePerson
- 12.7.1 LivePerson Company Information
- 12.7.2 LivePerson Business Overview
- 12.7.3 LivePerson Revenue in Conversational AI Software Business (2021-2026)
- 12.7.4 LivePerson Conversational AI Software Product Portfolio
- 12.7.5 LivePerson Recent Developments
- 12.8 Genesys
- 12.8.1 Genesys Company Information
- 12.8.2 Genesys Business Overview
- 12.8.3 Genesys Revenue in Conversational AI Software Business (2021-2026)
- 12.8.4 Genesys Conversational AI Software Product Portfolio
- 12.8.5 Genesys Recent Developments
- 12.9 Boost.ai
- 12.9.1 Boost.ai Company Information
- 12.9.2 Boost.ai Business Overview
- 12.9.3 Boost.ai Revenue in Conversational AI Software Business (2021-2026)
- 12.9.4 Boost.ai Conversational AI Software Product Portfolio
- 12.9.5 Boost.ai Recent Developments
- 12.10 Kata.ai
- 12.10.1 Kata.ai Company Information
- 12.10.2 Kata.ai Business Overview
- 12.10.3 Kata.ai Revenue in Conversational AI Software Business (2021-2026)
- 12.10.4 Kata.ai Conversational AI Software Product Portfolio
- 12.10.5 Kata.ai Recent Developments
- 12.11 Cognigy
- 12.11.1 Cognigy Company Information
- 12.11.2 Cognigy Business Overview
- 12.11.3 Cognigy Revenue in Conversational AI Software Business (2021-2026)
- 12.11.4 Cognigy Conversational AI Software Product Portfolio
- 12.11.5 Cognigy Recent Developments
- 12.12 OneReach.ai
- 12.12.1 OneReach.ai Company Information
- 12.12.2 OneReach.ai Business Overview
- 12.12.3 OneReach.ai Revenue in Conversational AI Software Business (2021-2026)
- 12.12.4 OneReach.ai Conversational AI Software Product Portfolio
- 12.12.5 OneReach.ai Recent Developments
- 12.13 Avaamo
- 12.13.1 Avaamo Company Information
- 12.13.2 Avaamo Business Overview
- 12.13.3 Avaamo Revenue in Conversational AI Software Business (2021-2026)
- 12.13.4 Avaamo Conversational AI Software Product Portfolio
- 12.13.5 Avaamo Recent Developments
- 12.14 Just AI
- 12.14.1 Just AI Company Information
- 12.14.2 Just AI Business Overview
- 12.14.3 Just AI Revenue in Conversational AI Software Business (2021-2026)
- 12.14.4 Just AI Conversational AI Software Product Portfolio
- 12.14.5 Just AI Recent Developments
- 12.15 Kasisto
- 12.15.1 Kasisto Company Information
- 12.15.2 Kasisto Business Overview
- 12.15.3 Kasisto Revenue in Conversational AI Software Business (2021-2026)
- 12.15.4 Kasisto Conversational AI Software Product Portfolio
- 12.15.5 Kasisto Recent Developments
- 12.16 Active.Ai
- 12.16.1 Active.Ai Company Information
- 12.16.2 Active.Ai Business Overview
- 12.16.3 Active.Ai Revenue in Conversational AI Software Business (2021-2026)
- 12.16.4 Active.Ai Conversational AI Software Product Portfolio
- 12.16.5 Active.Ai Recent Developments
- 12.17 Solvvy
- 12.17.1 Solvvy Company Information
- 12.17.2 Solvvy Business Overview
- 12.17.3 Solvvy Revenue in Conversational AI Software Business (2021-2026)
- 12.17.4 Solvvy Conversational AI Software Product Portfolio
- 12.17.5 Solvvy Recent Developments
- 12.18 Certainly
- 12.18.1 Certainly Company Information
- 12.18.2 Certainly Business Overview
- 12.18.3 Certainly Revenue in Conversational AI Software Business (2021-2026)
- 12.18.4 Certainly Conversational AI Software Product Portfolio
- 12.18.5 Certainly Recent Developments
- 12.19 Hyro
- 12.19.1 Hyro Company Information
- 12.19.2 Hyro Business Overview
- 12.19.3 Hyro Revenue in Conversational AI Software Business (2021-2026)
- 12.19.4 Hyro Conversational AI Software Product Portfolio
- 12.19.5 Hyro Recent Developments
- 12.20 Mindsay
- 12.20.1 Mindsay Company Information
- 12.20.2 Mindsay Business Overview
- 12.20.3 Mindsay Revenue in Conversational AI Software Business (2021-2026)
- 12.20.4 Mindsay Conversational AI Software Product Portfolio
- 12.20.5 Mindsay Recent Developments
13 Report Conclusion
14 Disclaimer
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